Service Support Engineer (f/m/d)

Ing. A. Fritz Voith Gesellschaft m.b.H. & Co. KG.; Traun; On-site; EUR 27,927 - 33,452; Full time

Benefits offered by this job

Meal allowances

Voluntary profit sharing

Fruit baskets

Company outings

Summer parties

Job summary

Ing. A. Fritz Voith Gesellschaft m.b.H. & Co. KG. in Traun, Austria, is looking for a candidate passionate about programming for a support role. Responsibilities include troubleshooting and advising on technical matters, primarily related to crane systems and automated machines.

The ideal candidate should have technical training in electrical engineering or automation, strong experience in relevant positions, and be proficient in German and English. The position offers job security, diverse activities, and various benefits.

Qualifications

• Technical training in electrical engineering or automation technology.
• Experience in commissioning automated machines.
• Excellent written and spoken German and English skills.

Responsibilities

• Provide 2nd and some 1st level support.
• Troubleshoot issues remotely with staff.
• Advise on technical matters regarding crane drives and PLC controls.
• Document support activities and data management.

Skills

Electrical engineering

Automation technology

MS-Office

Siemens S7 TIA Portal

Bilingual (German and English)

Education

Completed technical training in electrical engineering or automation

Tools

ERP systems

Job description

Your passion is programming and you are ready for new challenges?

Then you’ve come to the right place! TOGETHER we make the difference!

Your tasks

• Independent takeover of mainly 2nd level support as well as partly 1st level support
• Independent troubleshooting together with the staff on site (customer/company employees) using remote maintenance tools and common means of communication (e.g. telephone, teams, …)
• Advisory function in technical matters (e.g. crane drives-frequency inverters, PLC controls, …)
• Occasional training of our customers (operation of crane systems, electrical maintenance training) possible
• Documentation of support activities, data backup and archiving of plant data

Qualifications

• Completed technical training in the field of electrical engineering, automation technology or comparable training
• Professional experience in a comparable position or commissioning automated machines
• Routine in handling common IT systems (MS-Windows, MS-Office, ERP knowledge advantageous, Siemens S7 TIA Portal)
• Willingness to travel for on-site troubleshooting (10%)
• Very good written and spoken German and English skills
• Class B driver’s license

Our offer

• Long‑term and crisis‑proof job in an internationally active company
• An interesting and diversified field of activity in a sympathetic team
• A challenging, autonomous position with self‑organization
• An extensive training period including buddy system
• Secure job with exciting prospects for your professional future
• The possibility for various further education – We are happy to support you!
• Attractive social benefits and benefits, such as meal allowances, voluntary profit sharing, fruit baskets, company outings, summer parties, etc.

Salary

The salary for this position is € 2.750,- gross/month for full‑time and permanent employment (KV metalworking industry). Depending on your qualifications and experience, overpayment is foreseen.