Senior Service Designer

Service Design Jobs; Wien; On-site; EUR 45,000 - 65,000; Full time

Job summary

Service Design Jobs is seeking a skilled professional to develop and implement user-centered service solutions in collaboration with our UX designers. You will plan and run workshops with clients and interdisciplinary teams to co-create innovative service concepts and advise on service design and business-model optimization.

You will conduct qualitative user research, identify pain points, and craft customer journeys, personas, and service blueprints.

Qualifications

• Experience conducting qualitative user research across remote or on-site settings.
• Ability to plan and run client workshops with interdisciplinary teams.
• Strong understanding of service design and business model optimization.
• Proven track record in creating customer journeys, personas, and service blueprints.
• Proficient in using AI tools to enhance workflow.

Responsibilities

• Develop and implement user-centered service solutions from research to prototyping with UX designers.
• Plan and conduct workshops with clients and interdisciplinary teams to develop innovative solutions.
• Advise clients on service design and optimization of business models through innovative services.
• Lead qualitative user research activities, including recruitment, guidelines, moderation & evaluation.

Skills

User research

Workshop facilitation

Cross-functional collaboration

Service design

Customer experience

AI tools

Tools

AI tools

Job description

What you will do with us

• You are responsible for the development and implementation of user-centered service solutions , from research to prototyping with our UX designers and their implementation.
• You plan and conduct workshops with clients and interdisciplinary teams to jointly develop innovative solutions .
• You advise our clients on service design and the optimization of their business models through innovative service offerings.
• You will be responsible for qualitative user research activities, including recruitment, guidelines, moderation & evaluation of user tests, interviews or co-creation workshops.
• You analyze user needs , identify pain points, and create detailed customer journeys, personas, and service blueprints.
• You are a team player and work closely with UX designers, developers, consultants and clients to achieve the best results.
• You moderate workshops using creative methods and are a facilitator for customer-centric design processes .

What makes you who you are

• You have a passion for creative work , are enthusiastic, and radiate optimism.
• You can understand and analyze complex relationships and develop innovative solutions that keep both the user and business goals in mind.
• You think holistically, but have an eye for detail.
• You have solid research experience in different settings : remote or on-site, 1-on-1 or in a group, interview or user test.
• With your solution-oriented approach, persuasiveness and confident demeanor, you can design new services with our customers.
• You are curious about trends, innovations and technological standards in digitalization.
• You have a high level of social competence and openness.
• You have several years of practical experience in Customer Experience & Service Design , Process Design or Business Analysis.
• You are proficient in using different AI tools for efficient work.
• Your German is fluent in both spoken and written form (C2 level), and you are also proficient in English.