Seasonal Luxury Chalet Concierge Lead

Le Collectionist; Oberlech; Vor Ort; EUR 39.000 - 60.000; Vollzeit

Zusammenfassung

Bramble Ski by Le Collectionist in Lech is seeking a highly motivated Residence Concierge to lead the daily operations of a luxury alpine residence during the winter season. You will supervise front-of-house and housekeeping teams, ensuring impeccable guest service and coordinating in-resort arrangements from arrivals to departures.

Fluent English is required; French or German is a strong asset. The role demands leadership, discretion, and a hands-on approach in a guest-focused environment, with

Qualifikationen

• Minimum 2–3 years' experience in luxury hospitality or concierge roles, ideally in chalets, villas, or boutique hotels
• Confident team leader with excellent interpersonal and communication skills
• Strong knowledge of luxury service standards and guest expectations
• Hands-on and adaptable, with the ability to work both independently and as part of a team
• Calm under pressure, with excellent problem-solving and organisational skills
• Fluent in English; French or German is a strong asset
• Comfortable with tech tools (scheduling apps, CRM, POS systems)
• Well-presented, professional, and passionate about mountain life and high-end travel

Aufgaben

• Act as the main point of contact for all guest requests, from arrival through departure
• Deliver personalised and discreet service, anticipating guest needs and preferences
• Coordinate in-resort services (transfers, ski lessons, wellness treatments, restaurant bookings, etc.)
• Manage feedback and resolve issues proactively to ensure total guest satisfaction
• Lead and support the front-of-house and housekeeping team within the residence
• Oversee daily service routines and uphold Bramble Ski’s hospitality standards
• Work closely with the Head Housekeeper and Chef (where applicable) to ensure seamless guest service
• Motivate your team through example, feedback, and active involvement in daily duties
• Ensure the residence is always impeccably presented, guest-ready, and stocked with necessary supplies
• Carry out regular inspections and promptly report or resolve any maintenance or technical issues
• Support the team with logistical tasks, such as deliveries, snow clearance coordination, or IT setup
• Manage inventories and contribute to smooth changeover days
• Serve as the link between guests, resort staff, and central management
• Coordinate with the Pre-arrival and in-resort concierge teams for seamless guest handovers
• Ensure smooth internal communication to maintain high levels of service and operational efficiency

Kenntnisse

Luxury hospitality

Concierge experience

Team leadership

Customer service

Problem solving

Communication skills

English fluency

Tech tools

Tools

CRM

POS systems

Scheduling apps

Jobbeschreibung

Bramble Ski by Le Collectionist in Lech is seeking a highly motivated Residence Concierge to lead the daily operations of a luxury alpine residence during the winter season. You will supervise front-of-house and housekeeping teams, ensuring impeccable guest service and coordinating in-resort arrangements from arrivals to departures.

Fluent English is required; French or German is a strong asset. The role demands leadership, discretion, and a hands-on approach in a guest-focused environment, with