Residence Concierge (M/W/X) - Temporary Contract - Lech

Le Collectionist; Oberlech; On-site; EUR 39,000 - 60,000; Full time

Job summary

Bramble Ski by Le Collectionist in Lech is seeking a highly motivated Residence Concierge to lead the daily operations of a luxury alpine residence during the winter season. You will supervise front-of-house and housekeeping teams, ensuring impeccable guest service and coordinating in-resort arrangements from arrivals to departures.

Fluent English is required; French or German is a strong asset. The role demands leadership, discretion, and a hands-on approach in a guest-focused environment, with

Qualifications

• Minimum 2–3 years' experience in luxury hospitality or concierge roles, ideally in chalets, villas, or boutique hotels
• Confident team leader with excellent interpersonal and communication skills
• Strong knowledge of luxury service standards and guest expectations
• Hands-on and adaptable, with the ability to work both independently and as part of a team
• Calm under pressure, with excellent problem-solving and organisational skills
• Fluent in English; French or German is a strong asset
• Comfortable with tech tools (scheduling apps, CRM, POS systems)
• Well-presented, professional, and passionate about mountain life and high-end travel

Responsibilities

• Act as the main point of contact for all guest requests, from arrival through departure
• Deliver personalised and discreet service, anticipating guest needs and preferences
• Coordinate in-resort services (transfers, ski lessons, wellness treatments, restaurant bookings, etc.)
• Manage feedback and resolve issues proactively to ensure total guest satisfaction
• Lead and support the front-of-house and housekeeping team within the residence
• Oversee daily service routines and uphold Bramble Ski’s hospitality standards
• Work closely with the Head Housekeeper and Chef (where applicable) to ensure seamless guest service
• Motivate your team through example, feedback, and active involvement in daily duties
• Ensure the residence is always impeccably presented, guest-ready, and stocked with necessary supplies
• Carry out regular inspections and promptly report or resolve any maintenance or technical issues
• Support the team with logistical tasks, such as deliveries, snow clearance coordination, or IT setup
• Manage inventories and contribute to smooth changeover days
• Serve as the link between guests, resort staff, and central management
• Coordinate with the Pre-arrival and in-resort concierge teams for seamless guest handovers
• Ensure smooth internal communication to maintain high levels of service and operational efficiency

Skills

Luxury hospitality

Concierge experience

Team leadership

Customer service

Problem solving

Communication skills

English fluency

Tech tools

Tools

CRM

POS systems

Scheduling apps

Job description

Residence Concierge (M/W/X) - Temporary Contract - Lech

• Full-time

Bramble Ski by Le Collectionist is the specialist in exceptional alpine holidays, curating unforgettable stays in some of the world's most prestigious ski destinations. From iconic chalets in the French Alps to exclusive retreats in Switzerland and Austria, Bramble Ski combines breathtaking properties with highly personalised services to create seamless, tailor‑made experiences for families and groups.

Every chalet in our portfolio is carefully selected for its character, location and outstanding quality, offering guests the perfect setting to reconnect, celebrate and create lasting memories in the mountains.

Our dedicated local teams and expert concierges take care of every aspect of the journey, allowing guests to focus entirely on enjoying their time together. From private chefs, ski instructors and childcare to helicopter transfers, wellness treatments and exclusive mountain experiences, every stay is thoughtfully designed around each guest's wishes. At Bramble Ski, luxury is defined by effortless service, genuine hospitality and unforgettable moments on and off the slopes.

This position is a 43,5h contract - starting from 1st of November 2026 to 30th of April 2027.

Bramble Ski by Le Collectionist, is looking for a highly motivated and experienced Residence Concierge to lead the daily operations of one of our luxury Alpine residences during the 2025–2026 winter season.

As a Residence Concierge, you will be the primary point of contact for our guests, responsible for ensuring every element of their stay exceeds expectations. You will lead the front‑of‑house team and ensure that service, housekeeping, and property presentation are maintained to the highest standard at all times.

This is a hands‑on leadership role requiring strong operational skills, discretion, and a genuine passion for luxury hospitality. You’ll be expected to work alongside your team, support them logistically, and demonstrate initiative in a dynamic, guest‑focused environment.

Guest Experience & Concierge Services

Act as the main point of contact for all guest requests, from arrival through departure

Deliver personalised and discreet service, anticipating guest needs and preferences

Coordinate in‑resort services (transfers, ski lessons, wellness treatments, restaurant bookings, etc.)

Manage feedback and resolve issues proactively to ensure total guest satisfaction

Team Leadership & Daily Operations

Lead and support the front‑of‑house and housekeeping team within the residence

Oversee daily service routines and uphold Bramble Ski’s hospitality standards

Work closely with the Head Housekeeper and Chef (where applicable) to ensure seamless guest service

Motivate your team through example, feedback, and active involvement in daily duties

Property Oversight & Logistics

Ensure the residence is always impeccably presented, guest‑ready, and stocked with necessary supplies

Carry out regular inspections and promptly report or resolve any maintenance or technical issues

Support the team with logistical tasks, such as deliveries, snow clearance coordination, or IT setup

Manage inventories and contribute to smooth changeover days

Communication & Coordination

Serve as the link between guests, resort staff, and central management

Coordinate with the Pre‑arrival and in‑resort concierge teams for seamless guest handovers

Ensure smooth internal communication to maintain high levels of service and operational efficiency

Bramble Ski operates in accordance with Austrian labour law and applicable collective agreements.. Due to operational requirements, work on Saturdays and Sundays may be required, particularly during high season.

Working schedules are organized on a rotating basis and communicated at least one week in advance, in coordination with the wider team. All scheduling complies with Austrian regulations on working time, rest periods, and maximum weekly working hours.

Overtime is managed in line with Austrian labour law and applicable collective agreements and is compensated either through time off in lieu or payment, as legally required.

All scheduling and compensation practices must remain fully compliant with Austrian labour law, and adjustments will be made where necessary to ensure ongoing compliance.

Minimum 2–3 years' experience in luxury hospitality or concierge roles, ideally in chalets, villas, or boutique hotels

Confident team leader with excellent interpersonal and communication skills

Strong knowledge of luxury service standards and guest expectations

Hands‑on and adaptable, with the ability to work both independently and as part of a team

Calm under pressure, with excellent problem‑solving and organisational skills

Fluent in English; French or German is a strong asset

Comfortable with tech tools (scheduling apps, CRM, POS systems)

Well‑presented, professional, and passionate about mountain life and high‑end travel

Organised Ski Pass

Organised Accommodation

Seasonal Ski/Board Hire - subject to availability