Senior Luxury Client Advisor - Vienna (In-Store)

Prada; Wien; Vor Ort; EUR 42.000 - 65.000; Vollzeit

Zusammenfassung

PRADA in Vienna is seeking a Senior Client Advisor to deliver exceptional luxury service and nurture client relationships on the shop floor. You will use CRM and digital tools to tailor experiences, cross-sell across departments, and meet personal sales targets in a dynamic, international team.

The role requires fluent German and English, a passion for fashion trends, and a commitment to the brand’s standards of excellence and customer care.

Qualifikationen

• Excellent communication and interpersonal skills.
• Strong sales and negotiation skills with target focus.
• Fluent in German and English for customer interaction.
• Passion for luxury fashion trends and markets.

Aufgaben

• Welcome and serve the customer with an excellent in-store experience.
• Maintain and develop client relationships using CRM and digital tools.
• Cross-sell with departments to maximize sales and achieve KPIs.
• Stay up-to-date with fashion trends and competitors.
• Demonstrate brand and product knowledge.
• Handle customer complaints by coordinating with the line manager.
• Maintain shop floor visuals to high standards per guidelines and stock procedures.
• Support security and prevent product theft.

Kenntnisse

Communication

Sales

Negotiation

Luxury fashion knowledge

German & English fluency

Tools

CRM

Digital tools

Jobbeschreibung

PRADA in Vienna is seeking a Senior Client Advisor to deliver exceptional luxury service and nurture client relationships on the shop floor. You will use CRM and digital tools to tailor experiences, cross-sell across departments, and meet personal sales targets in a dynamic, international team.

The role requires fluent German and English, a passion for fashion trends, and a commitment to the brand’s standards of excellence and customer care.