(Senior) IT Workplace Specialist

fonio.ai; Wien; On-site; EUR 42,000 - 65,000; Full time

Job summary

fonio.ai in Vienna, Austria is hiring a hands-on IT Operations Lead responsible for the entire internal IT setup from onboarding to offboarding, ensuring secure, automated, and auditable processes as the company scales.

You will manage devices with MDM (Jamf, Kandji, Intune), own SSO and SaaS access, drive SOC 2 readiness with our external InfoSec partner, and streamline support and tooling to eliminate shadow IT, all in a fast-paced startup environment.

Qualifications

• 2+ years in IT administration, workplace IT, or IT operations.
• Hands-on experience with MDM and macOS devices.
• Solid knowledge of identity & access management (SSO).
• Automation scripting and/or workflow tools experience.
• Nice to have exposure to SOC 2, ISO 27001, or similar.
• Structured, pragmatic and low ego; thrives in intensity.
• Fluent English; German a plus.

Responsibilities

• Own full employee lifecycle on the IT side from onboarding to offboarding.
• Device management via MDM and managing laptops and policies.
• Own SSO, user provisioning and permissions across SaaS stack; automate where possible.
• Drive SOC 2 readiness with documentation and evidence collection.
• Internal IT support for devices, licenses, and access issues.
• Maintain clean tool landscape, licenses, and vendor management.

Skills

IT operations

MDM solutions

macOS management

IAM (SSO)

Automation scripts

SOC 2 / ISO 27001

English & German

Tools

Jamf

Kandji

Intune

Google Workspace

Slack

Notion

Job description

We grew from $1M to $10M ARR in less than 12 months and already serve more than 10,000 customers.

fonio is Europe's market leader in AI voice agents for SMBs. Now we're expanding worldwide and into new product areas.

We move fast, believe in a high degree of ownership, give direct feedback, and skip company politics and unnecessary meetings.

Become part of one of the wildest growth stories in Europe.

YOUR ROLE

You own fonio's internal IT setup end-to-end: every device, every account, every access right. From day one to the last day of every employee. We're scaling fast, and you build the backbone that keeps that scaling secure, automated, and audit-ready.

YOUR TASKS

• Joiner, Mover, Leaver: Own the full employee lifecycle on the IT side. New hires get a ready-to-go laptop and all their accounts on day one. Role changes update access automatically. Leavers lose access the same day.
• Device management: Set up, roll out, and manage all laptops via MDM (e.g. Jamf, Kandji, Intune). That includes enrollment, policies, encryption, updates, and inventory.
• Access management & automation: Own SSO, user provisioning, and permissions across our SaaS stack (Google Workspace, Slack, Notion, and more), and automate as much of it as possible. Every manual step is a step too many.
• SOC 2 readiness: Prepare fonio for SOC 2. Implement controls, document processes, and collect evidence, working closely with our external Information Security Officer. You don't need to be a security expert, but you make sure the groundwork is solid.
• Internal IT support: Be the go-to person for everything tech inside fonio, from a broken laptop to a missing license.
• Tooling: Keep our tool landscape clean. That means licenses, costs, vendor management, and getting rid of shadow IT.

What To Expect

• Solo, end-to-end ownership of everything workplace IT.
• Hands-on operational work combined with building systems that scale to hundreds of employees.
• Close collaboration with People Ops, Engineering, and our external InfoSec lead.
• Direct impact: every new colleague feels your work from day one.

What You Bring

• 2+ years of experience in IT administration, workplace IT, or IT operations, ideally at a startup or scale-up.
• Hands-on experience with MDM solutions and managing macOS devices (Windows is a plus).
• Solid knowledge of identity & access management (SSO, SCIM, Google Workspace admin).
• Automation skills: scripting (Bash, Python, or similar) and/or workflow tools (Zapier, n8n, Make). AI-native working style.
• Bonus: exposure to SOC 2, ISO 27001, or similar compliance frameworks.
• Structured, pragmatic, low ego. You thrive in intensity.
• Fluent English, German is a plus.