Senior Credit Controller (Fixed-Term Contract - Maternity Cover)

NielsenIQ; Berg; Hybride; EUR 23 000 - 32 000; Plein temps

Avantages offerts par ce poste

Flexible working environment

Volunteer time off

LinkedIn Learning

Employee-Assistance-Program (EAP)

Résumé du poste

NielsenIQ is seeking a Senior Credit Controller to manage cash collection from third parties and collaborate with Order to Cash and operational teams. This fixed-term maternity cover role requires proactive credit control aligned with SLAs and KPIs across NIQ entities.

You will monitor debt, generate relevant reports, and work with commercial teams to recover past-due amounts while maintaining high service standards in a multicultural environment. Hybrid working module supported.

Qualifications

• 2–3 years of experience in an international company, preferably within Order to Cash or related area.
• University degree (finance, accounting, business, or related field).
• Fluent in Spanish language and strong Business English knowledge, both verbal and written.
• Functional knowledge of MS Excel, SAP, Sidetrade or other ERP and/or Collection and Dispute Management software.
• The ability to cooperate and interact effectively at all levels of the organization.
• Strong customer service orientation and attention to detail.

Responsabilités

• Control and reduce third-party debt by proactively managing the trade debtor ledger with monthly targets (DSO, overdue).
• Prepare and distribute reports (debtors balance, cash flow forecast, disputes, bad debt provisions).
• Monitor customer accounts for non-payments and irregularities (disputes).
• Escalate with Revenue Assurance and CS to recover past-due portfolio per internal processes.
• Coordinate with commercial teams to resolve queries and support invoicing adjustments as needed.
• Provide professional customer service regarding collection issues and resolve disputes promptly.

Connaissances

Debt collection

Account reconciliation

MS Excel

Spanish language

Business English

Formation

University degree (finance, accounting, business, or related field)

Outils

SAP

Sidetrade

ERP systems

Description du poste

NielsenIQ is a global measurement and data analytics company that provides the most complete and trusted view available of consumers and markets worldwide. We provide consumer packaged goods manufacturers/fast-moving consumer goods and retailers with accurate, actionable information and insights and a complete picture of the complex and changing marketplace that companies need to innovate and grow. Our approach marries proprietary NielsenIQ data with other data sources to help clients around the world understand what’s happening now, what’s happening next, and how to best act on this knowledge. We like to be in the middle of the action. That’s why you can find us at work in over 90 countries, covering more than 90% of the world’s population. For more information, visit www.niq.com.

Annual salary range is between 124100 - 172000RON gross. (Offers are made within the disclosed range based on objective, role-related criteria and internal pay equity);

Please note that this is a fixed-term opportunity to provide maternity leave cover.

Job Description

The Senior Credit Controller is responsible for the cash collection of debt due to NIQ from third parties. This is to be achieved through working in collaboration with Order to Cash team and operational teams across the NIQ, minimizing overdue debt, DSO and maximizing cash flow. To provide a proactive, responsive, and quality driven credit control service in line with predetermined SLAs and KPI’s for all NIQ entities.

RESPONSIBILITIES

• Control and reduce third party debt, through proactive management of the assigned trade debtor’s ledger, to set targets on a monthly basis (DSO, Receivable overdue, Collection ratio, Dispute TAT)
• Process and distribution of various reports as Trade debtors outstanding balance, Cash flow forecast, dispute report, Bad debt provision and others
• Monitor and record customer account details for non-payments, delayed payments, and other irregularities (disputes)
• Identify overdue portfolio to avoid possible contingencies in the recovery of resources based on the policy of procedures established in NIQ
• Escalate with Revenue Assurance Controller and CS to determine actions in conjunction with the commercial area to recover past-due portfolio resources based on internal NIQ process
• Request and support re-invoicing according with client's specifications, follow-up with revenue associate and provide any clarification
• Providing customer service regarding collection issues, process, and review account adjustments, resolve client disputes and short payments
• Work with commercial teams to ensure all incoming queries are promptly resolved
• Perform other assigned tasks and duties necessary to support the Local Finance / I2C team
• Communicate to internal and external customers in a professional and polite manner at all times

• Minimum 2-3 years of experience in an international company, preferably within a SSC/BPO environment, within Order to Cash, Procure to Pay area or Record to Report
• University degree (finance, accounting, business, or related field)
• Fluent in Spanish language and strong Business English knowledge, both verbal and written
• Functional knowledge of MS Excel, SAP, Sidetrade (optional) or other ERP and/or Collection and Dispute Management software.
• The ability to cooperate and interact effectively at all levels of the organization.
• Very good understanding of customer services.
• Accuracy and strong attention to detail.
• The ability to work on own initiative and proactive/self-starter.

• Work in an international, multicultural environment.
• Private medical coverage.
• Hybrid working module .
• Meal Tickets / monthly.
• Easter and Christmas vouchers/tickets.
• Mentoring - Mentee Program.
• Volunteer time off (global volunteer day).
• Internal Recognition Program.
• Free LinkedIn Learning access that helps you discover and develop business, technology-related, and creative skills through over 20,000 courses available in 7 languages).
• Free Employee Assistance Programs (EAP) - NIQ offers support to all associates and their families for their emotional well-being trough professional, timely and confidential counselling services on issues related to everyday concerns & problems, overcome emotional challenges, and maintain a healthy and balanced lifestyle.

Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including résumé screening, candidate assessments, interview scheduling, job matching, communication support, and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQ’s principles of fairness, transparency, human oversight, and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions, require accommodations, or wish to request human review were permitted by law, please contact your local HR representative. For more information, please visit NIQ’s AI Safety Policies and Guiding Principles: https://nielseniq.com/global/en/info/niqs-ai-safety-policies/

About NIQ

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the‑art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.

For more information, visit NIQ.com

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Our commitment to Diversity, Equity, and Inclusion

At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence.All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws.We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact.To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news-center/diversity-inclusion