Operations Client Partner

NielsenIQ; Berg; On-site; EUR 60,000 - 90,000; Full time

Benefits offered by this job

Flexible working environment

Volunteer time off

LinkedIn Learning

Employee-Assistance-Program (EAP)

Job summary

NielsenIQ is a global measurement and data analytics company providing complete consumer and market insights. The Operations Client Partner role is a client-facing liaison ensuring high-quality service delivery, coordinating requests, and driving improvements across internal teams.

The position requires strong operational expertise, stakeholder management, and problem-solving abilities. It emphasizes proactive solution orientation, clear communication, and the ability to manage multiple

Qualifications

• Experience delivering high-quality services to clients.
• Strong ability to translate client needs into operational action.
• Excellent communication and coordination across multiple internal teams.
• Proactive, solution-oriented, and results-driven approach.
• Ability to manage multiple priorities and work independently.

Responsibilities

• Coordinate operational activities to ensure timely, high-quality delivery of services.
• Serve as the main point of contact for operational matters with clients and internal stakeholders.
• Provide delivery updates, identify risks, and implement corrective actions.
• Support pre-delivery and post-production quality checks for operational excellence.
• Lead projects and process improvements from planning to execution.
• Translate client requirements into operational/technical specs considering system capabilities.
• Collaborate with cross-functional teams to design and implement solutions.
• Identify optimization opportunities to improve efficiency and client experience.
• Handle database services, change requests, feasibility assessments, and coding tasks.
• Track progress and provide status updates to stakeholders.

Skills

Client-facing

Stakeholder management

Operational expertise

Problem-solving

Analytical mindset

Education

Bachelor's degree or equivalent

Tools

Microsoft Excel

Job description

NielsenIQ is a global measurement and data analytics company that provides the most complete and trusted view available of consumers and markets worldwide. We provide consumer packaged goods manufacturers/fast-moving consumer goods and retailers with accurate, actionable information and insights and a complete picture of the complex and changing marketplace that companies need to innovate and grow. Our approach marries proprietary NielsenIQ data with other data sources to help clients around the world understand what’s happening now, what’s happening next, and how to best act on this knowledge.

As an Operations Client Partner, you will act as the key operational liaison between clients, commercial teams, and internal operational functions. You will play a critical role in ensuring high-quality service delivery, managing operational requests, driving improvements, and building trusted client relationships.

This is a client-facing position requiring a strong combination of operational expertise, stakeholder management, problem-solving capabilities, and a proactive approach to delivering solutions.

Responsibilities:

• Manage and coordinate operational activities to ensure timely and high-quality delivery of business-as-usual services.
• Act as a key point of contact for operational matters, collaborating with clients and internal stakeholders to address requests and resolve issues.
• Communicate delivery updates, potential delays, risks, and corrective actions to relevant stakeholders.
• Support and coordinate pre-delivery and post-production quality checks to ensure operational excellence.
• Lead operational projects, product enhancements, and process improvement initiatives from planning through execution.
• Translate client requirements into operational and technical specifications while considering system capabilities and operational processes.
• Partner with cross-functional teams to design and implement effective operational solutions.
• Identify opportunities for process optimization and recommend improvements that enhance efficiency and client experience.
• Manage operational requests related to database services, change requests, feasibility assessments, and product coding activities.
• Track progress, manage risks, and provide regular status updates to internal and external stakeholders

• Experience working in a client-facing environment and managing relationships with internal and external stakeholders.
• Bachelor's degree or equivalent professional experience.
• Strong understanding of operational processes and the ability to connect business needs with practical solutions.
• Excellent stakeholder management and communication skills.
• Strong analytical mindset and attention to detail.
• Proactive, solution-oriented, and results-driven approach.
• Ability to manage multiple priorities and work independently.
• Strong problem-solving and organizational skills.
• Proficiency in Microsoft Excel.

Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including résumé screening, candidate assessments, interview scheduling, job matching, communication support, and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job‑related criteria. All use of AI is governed by NIQ’s principles of fairness, transparency, human oversight, and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions, require accommodations, or wish to request human review were permitted by law, please contact your local HR representative. For more information, please visit NIQ’s AI Safety Policies and Guiding Principles: https://nielseniq.com/global/en/info/niqs-ai-safety-policies/

About NIQ

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state‑of‑the‑art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.

For more information, visit NIQ.com

Our commitment to Diversity, Equity, and Inclusion

At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence.All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws.We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact.To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news-center/diversity-inclusion

Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including résumé screening, candidate assessments, interview scheduling, job matching, communication support, and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job‑related criteria. All use of AI is governed by NIQ’s principles of fairness, transparency, human oversight, and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions, require accommodations, or wish to request human review were permitted by law, please contact your local HR representative. For more information, please visit NIQ’s AI Safety Policies and Guiding Principles: https://nielseniq.com/global/en/info/niqs-ai-safety-policies/

About NIQ

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state‑of‑the‑art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.

For more information, visit NIQ.com

Our commitment to Diversity, Equity, and Inclusion

At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence.All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws.We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact.To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news-center/diversity-inclusion