Senior Business Process Manager (m/f/d)

umdasch The Store Makers; Amstetten; On-site; EUR 56,000 - 67,000; Full time

Benefits offered by this job

Salary above market starting 5,500 EUR

Employee catering

Flexible working hours

Company parking

Good public transport connections

Job summary

umdasch The Store Makers seeks a senior adviser to strengthen its process management framework. You will connect end-to-end processes, quality management, and digital solutions across business units and sites, coordinating internal and external support without direct disciplinary authority.

The role requires leading BPM initiatives, governance, and KPI design for international operations, with a focus on data-driven decision making and ISO certification efforts. Fluent German/English preferred.

Qualifications

• Several years in Business Process Management or related leadership roles.
• Experience with enterprise process architectures and end-to-end improvements in international settings.
• Strong process modelling skills, BPMN 2.0, and KPI design.
• Experience with ERP/PLM/CRM, CAD/BIM and document-management systems.
• Familiar with BPM platforms, process mining, workflow automation and AI-enabled design.
• Quality Management Systems, ISO certification and audit experience; lead-auditor is a plus.
• Degree in business, engineering or process management is advantageous.

Responsibilities

• Build and develop the company-wide BPM system (architecture, governance, lifecycle).
• Enable End-to-End Process Owners and lead priority transformations across Eng, Supply Chain, Project Delivery.
• Analyze processes, data and interfaces; translate into target processes and KPI logic.
• Run cross-functional workshops and governance; train via practical guidance.
• Drive digitalisation, automation, data-driven decisions and AI-enabled design.
• Maintain the Quality Management System and ISO certification framework.

Skills

Process Modelling

Process Ownership

KPI Design

ERP/PLM/CRM

AI in Processes

BPMN 2.0

Data-driven improvement

Education

Business degree

Engineering degree

Process management training

Tools

Signavio

ConSense

BPMN 2.0

Job description

We are umdasch The Store Makers!

At umdasch The Store Makers, more than 1,200 people from over 20 nations work together to shape the future of retail. Our cultural diversity and different perspectives are our strength and our shared passion is what drives us to achieve extraordinary things.

Job Description

umdasch The Store Makers is strengthening its group-wide process, quality and transformation capability. In this role, you will establish the framework that connects end-to-end processes, Quality Management, digital solutions and measurable operational improvement across our Business Units and sites.

You will work closely with business leaders, Process Owners, operational teams and ISPC. You will have a company-wide mandate and coordinate internal and external support, without disciplinary responsibility.

Your responsibilities

• Build and continuously develop the USM-wide Business Process Management system, including process architecture, BPMN 2.0 conventions, governance, standards, metadata and lifecycle
• Establish and enable accountable End-to-End Process Owners and lead priority process transformations across Engineering, Supply Chain and Project Delivery
• Analyse current processes, interfaces, roles, risks, data and systems, and translate insights into pragmatic target processes, controls, KPI logic and improvement roadmaps
• Facilitate cross-functional workshops, governance decisions and pilots. Align local requirements into sustainable standards or transparent variants, and enable Process Owners and users through practical guidance and training
• Drive digitalisation, automation, data-driven decision-making and AI-enabled process design, including opportunities in process mining and workflow automation
• Own and continuously develop the company-wide Quality Management System and ISO certification framework, including audits, management reviews, corrective actions and certification activities
• Report progress, risks, decisions, resource requirements and measurable benefits to management, and maintain the BPM roadmap
• Develop the leading process repository and the Signavio set-up for approved process architecture and models, with clear interfaces to ConSense as the Quality Management and controlled-document environment

Qualifications

Your profile

• Several years of experience in Business Process Management, Operational Excellence, transformation or a comparable senior advisory or leadership role
• Proven experience with enterprise process architectures, governance models and end-to-end process improvement in an international environment
• Strong command of process modelling, preferably BPMN 2.0, Process Ownership, KPI design and the management of controlled process variants
• Experience in project-oriented engineering, manufacturing, supply chain, construction, fit-out or delivery environments
• Practical understanding of ERP, PLM/PDM, CAD/BIM, CRM, collaboration and document-management systems
• Experience with BPM platforms, process mining, workflow automation and AI-enabled process work.
• Proven experience with Quality Management Systems, ISO certification and audit management. A lead-auditor qualification is an advantage
• A degree or equivalent advanced training in business, engineering, business informatics, process management or a related discipline is an advantage
• A pragmatic, analytical and fact-based working style with high ownership, delivery focus and strong digital and AI affinity
• Business-fluent German and English, with willingness to work internationally and travel as required

Additional Information

What we offer

• A varied role in an innovative, international environment, where you can contribute your creativity and continue to develop professionally
• An open, appreciative team environment, attractive social benefits, employee catering, flexible working hours, company parking and good public transport connections
• An attractive salary starting from EUR 5,500 gross per month based on full-time employment (38.5 hours per week). Depending on qualifications and relevant professional experience, a significant overpayment is possible