Senior Brand & Customer Manager, Oncology (m/f/d)

Merck Sharp & Dohme Corp.; Wien; Hybrid; EUR 61,000 - 74,000; Full time

Benefits offered by this job

Hybrid work arrangement

Restaurant Card

Company doctor

Annual bonus

Parental leave

Job summary

Merck Gruppe - MSD Sharp & Dohme is seeking a Senior Brand & Customer Manager, Oncology (m/f/d) in Vienna. You will own topline marketing for a product portfolio, develop and execute omnichannel strategies, and collaborate with cross-functional teams to align initiatives with company goals and values.

Responsibilities include strategy development, market understanding, customer focus, budget management, and leading agile brand teams.

Qualifications

• University degree or above, preferably in business or life sciences (e.g. marketing, biology, biochemistry, pharmacy, medicine)
• Several years of experience as Junior BCM and/or BCM
• Deep understanding of the Austrian healthcare system and key customer groups within the healthcare environment; oncology experience is an advantage
• Proven ability to translate science into clear messages and compelling marketing content
• Strong relationship-building, networking, and stakeholder management skills in a matrix organization
• Knowledge of the pharmaceutical industry, regulatory compliance, and marketing guidelines
• Understanding of customer behavior and experience in developing customer personas to inform marketing strategy
• Experience with CRM tools and effective customer data management
• Strong project management skills and ability to manage multiple projects simultaneously in an agile environment
• Experience with data analytics and measuring marketing campaign effectiveness
• Ability to work effectively with cross-functional teams
• Proficiency in German and English
• Strong MS Office skills, especially Excel and PowerPoint
• Several years of experience as Junior BCM and/or BCM
• Ability to work independently

Responsibilities

• Strategy development: Develop and execute comprehensive marketing strategies that promote our products and services
• Market understanding: Analyze market research to identify trends and opportunities and use this data to inform marketing strategies
• Customer focus: Manage relationships with key stakeholders, including vendors, agencies, PAGs and key opinion leaders in the industry
• Cost management: Create and manage budgets for marketing campaigns and measure their effectiveness using data analytics
• Cross functional collaboration: Ensure alignment on L3 brand plan between various stakeholders and departments such as Sales, Medical, Regulatory, Market Access, DDAL (Digital, Data, Agile und Learning) & ComOps and lead agile brand teams

Skills

Marketing strategy

Brand management

Stakeholder management

CRM tools

Data analytics

German language

English language

Project management

Cross-functional collaboration

Agile methodology

Education

University degree or above

Tools

CRM systems

MS Excel

PowerPoint

Job description

Job Description

Our Human Health Division maintains a “patient first, profits later” ideology. The organization is comprised of sales, marketing, market access, digital analytics and commercial professionals who are passionate about their role in bringing our medicines to our customers worldwide.

Our Oncology team is dedicated to delivering breakthrough innovations that extend and improve the lives of cancer patients worldwide. Our team of forward-thinking individuals achieve this through an unwavering commitment to support accessibility to medicine, providing new therapeutic solutions, and collaborating with governments and payers to ensure that people who need medicines have access to them. Our focus is on innovation and launch execution excellence; we translate breakthrough science into innovative medicines that help people with cancer across the globe.

We are continually striving to improve the understanding of health care within the local community. Our site in 1100 Vienna (ICON Tower) is a strategic location for the distribution of our high quality and innovative health care products, as well as digitally integrated solutions for our patients and clients. To ensure sustainable company growth, we continually aim to offer attractive career opportunities for more than 150 employees at our Vienna site.

Senior Brand & Customer Manager, Oncology

(m/f/d)

Position Overview

• Overall topline responsibility for marketing of a certain product or product portfolio & services
• Develop and execute comprehensive marketing strategies that promote our products and services, while also working collaboratively with cross-functional teams to ensure that all marketing initiatives align with the company's goals and values
• Drive marketing projects including analysis, strategy and business & brand plan development, implementation of omnichannel campaigns and expense management delegated to her/ him
• Ensure all activities are driven by highest ethical and compliance standards

Primary Activities

Strategy development:

• Develop and execute comprehensive marketing strategies that promote our products and services
• Translate the global and local product strategy into local priorities and lead development of brand specific L3 brand plans
• Collaborate with cross-functional teams to ensure that all marketing initiatives are aligned with the company's overall goals and values
• Collaborate with sales teams to develop effective sales collateral, presentations and other OCE materials (digital, print & event material) that support the sales process

Market understanding

• Analyze market research to identify trends and opportunities and use this data to inform marketing strategies & implement respective measures to achieve business goal
• Monitor industry trends, competitive activities, and new product launches and use this information to adjust marketing strategies as needed

Customer focus:

• Manage relationships with key stakeholders, including vendors, agencies, PAGs and key opinion leaders in the industry

Cost management:

• Create and manage budgets for marketing campaigns and measure their effectiveness using data analytics

Cross functional collaboration:

• Ensure alignment on L3 brand plan between various stakeholders and departments such as Sales, Medical, Regulatory, Market Access, DDAL (Digital, Data, Agile und Learning) & ComOps
• Leading OCE agile brand teams towards commercial excellence in execution

Qualifications

Education:

• University Degree or above, preferably in business or life sciences (e.g. marketing, biology, biochemistry, pharmacy, medicine)

Skills Required:

• Several years of experience as Junior BCM and/or BCM
• Deep understanding of the Austrian healthcare system and key customer groups within the healthcare environment; oncology experience is an advantage
• Proven ability to understand science and translate it into clear messages and compelling marketing content
• Strong relationship-building, networking, and stakeholder management skills in a matrix organization
• Knowledge of the pharmaceutical industry, regulatory compliance, and marketing guidelines
• Understanding of customer behavior and experience in developing customer personas to inform marketing strategy
• Experience with CRM tools and effective customer data management
• Strong project management skills and ability to manage multiple projects simultaneously in an agile environment
• Experience with data analytics and measuring marketing campaign effectiveness
• Ability to work effectively with cross-functional teams
• Proficiency in German and English
• Strong MS Office skills, especially Excel and PowerPoint
• Several years of experience as Junior BCM and/or BCM
• Ability to work independently
• undefined

What we offer

• Exciting and challenging field of work in a constantly developing organization
• Varied work in an internationally operating company
• Paid parental leave for mothers and fathers amounting to 12 weeks by the company
• Attractive company pension
• Free HPV vaccination
• Annual pass of the Wiener Linien or company parking (with deductible)
• Generous home office arrangement and the possibility of hybrid working if required
• Restaurant Card
• Company doctor
• Employee referral program
• Annual bonus as well as employee recognition bonuses during the year
• Discounted fitness offer
• Pharmacy discounts, wholesale discounts, etc.

We offer an attractive salary, outstanding social benefits and an exciting work environment with varied tasks in an international environment. The minimum annual salary for this position is EUR 67.600,- and varies according to the qualifications and experience of the successful candidate. We are looking forward to receiving your application.

Additional location(s) Compensation Information:

Required Skills:

Adaptability, Brand Management, Competitor Analysis, Content Creation, Customer Insights, Customer-Oriented, Data Analysis, Digital Marketing, Event Planning, Influencing Skills, Market Research, Oncology Marketing, Product Management, Social Media Marketing, Strategic Thinking

Employee Status: Regular

Relocation:

VISA Sponsorship:

Travel Requirements:

Flexible Work Arrangements: Hybrid

Shift:

Valid Driving License:

Hazardous Material(s):

Job Posting End Date: 11/15/2026

Requisition ID:R421025