Senior AI Security Support Engineer (Remote)

Imachines; Österreich; Remote; EUR 75.000 - 110.000; Vollzeit

Benefits dieser Stelle

Fully remote

Flexible hours

Global team

Modern workflows

High impact

Flat organization

Zusammenfassung

Intuition Machines is seeking a Senior Technical Support Engineer to work directly with customers and engineering teams to solve complex problems, improve product reliability, and ensure a smooth experience.

You will apply your software development experience to dig into issues, prototype solutions, and contribute to product improvements, with fully remote work and global teammates.

Candidates should have 5+ years of coding experience and strong skills in Python, JavaScript, HTML, and CSS.

Qualifikationen

• 5+ years in software engineering or technical support.
• Strong coding experience in Python, JavaScript, HTML, and CSS.
• Experience with distributed systems and web security.
• Excellent problem-solving and communication skills.
• Familiarity with support systems or automation is a plus.

Aufgaben

• Troubleshoot complex backend and frontend issues for enterprise customers.
• Collaborate with Engineering, Product, and Security to root-cause problems.
• Prototype and build small automation tools to improve processes.
• Apply web security and bot mitigation knowledge to support customers.
• Mentor other support engineers and improve team documentation.
• Build strong customer relationships through proactive communication.

Kenntnisse

Python

JavaScript

HTML/CSS

Distributed systems

Web security

Problem solving

Communication

Tools

Grafana

SQL

ClickHouse

Redash

Jobbeschreibung

Intuition Machines is seeking a Senior Technical Support Engineer to work directly with customers and engineering teams to solve complex problems, improve product reliability, and ensure a smooth experience.

You will apply your software development experience to dig into issues, prototype solutions, and contribute to product improvements, with fully remote work and global teammates.

Candidates should have 5+ years of coding experience and strong skills in Python, JavaScript, HTML, and CSS.