Sales Assistant - St. Moritz

Golden Goose Group; Schweiz; Sur place; EUR 20 088 - 29 016; Plein temps

Résumé du poste

Golden Goose Group in Austria is seeking a passionate Sales Assistant (Style Maker) to welcome clients into the Golden world, explain heritage, and craft personalized total looks. You will drive client satisfaction through a Golden narrative and exceptional service.

You will support store operations, omnichannel engagement and build enduring relationships with our customers, while upholding brand standards and presenting products with flair.

Qualifications

• Fluency in German and English is required.
• 1–3 years of relevant luxury retail experience.
• Strong presentation and communication abilities.

Responsabilités

• Assist customers in crafting personalized looks and enhancing store performance.
• Provide product insights, upsell and cross-sell effectively.
• Build lasting relationships through omnichannel engagement and updates.
• Maintain store presentation and brand standards.
• Support opening/closing, inventory, GDPR and safety compliance.
• Leverage Golden App, Sales Force, Xstore and Stealth to engage customers.

Connaissances

Fluent German and English

Luxury retail experience

Customer-focused selling

Excellent interpersonal skills

Description du poste

DESCRIPTION

We are looking for a passionate talent to build our customer experience.

MISSION

The Sales Assistant (Style Maker) introduces the client to the Golden world, explaining the heritage and the values of the Brand. The Sales Assistant (Style Maker) is dedicated to crafting a complete and personalized Golden total look for the clients, capturing their dreams and reflecting their personality. This role is pivotal in achieving high levels of client satisfaction through a Golden narrative, an exceptional service and by fostering enduring relationships.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Assist customers in expressing their personality through their ideal dream looks, playing a pivotal role in achieving the store's business objectives, customer satisfaction, and overall store success.

Engage actively in the sales process by providing comprehensive product insights, recommending additional items, and implementing up‑selling and cross‑selling strategies.

Cultivate and sustain positive customer relationships by making the clients feel relevant in the Golden Family, embracing omnichannel practices, leveraging digital tools and communication methods to ensure that customers receive updates, recommendations, and personalized offers.

Actively contribute to the overall store presentation, maintaining appropriate visual display and store standards, and ensuring that products are displayed accordingly with the brand's image and standards.

Assist with store operational procedures, including opening/closing, inventory management, and maintaining compliance with GDPR and health & safety standards.

Utilize IT and digital tools effectively to enhance business processes and customer engagement (Golden App, Sales Force, Xstore, Stealth).

KEY REQUIREMENTS

• Fluency in German and English. Additional language knowledge will be considered as a plus, reflecting our commitment to a diverse and inclusive workforce.
• Minimum 1-3 years of relevant experience in luxury retail.
• Self‑motivation with a positive attitude and professional selling techniques.
• Good customer focus with strong presentation, interpersonal and communication skills.
• Ability to monitor, catch and understand the most relevant industry trends and good understanding of local market (online and offline).
• Flexibility to adapt to the evolving needs of the business and our customers.
• Strong team player.

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We are an equal opportunity employer and passionately believe that our strength lies in people uniqueness. We encourage applications from individuals of all backgrounds, experiences and perspectives. Because people are at the heart of everything we do.