Retail Back-Office & Cashier Associate - MaxMara

Max Mara Fashion Group; Wien; Vor Ort; EUR 24.000 - 36.000; Vollzeit

Zusammenfassung

Max Mara Vienna is seeking a Retail Back-Office & Cashier Associate to finalize and guarantee the accuracy of sales through customer payments. You will check cash flows and ensure administrative obligations are fulfilled.

You’ll handle cash balancing, invoices, and customer requests, while managing first-level complaints and supplier agreements. Maintain checkout order and promote sustainable, efficient operations within the team.

Qualifikationen

• Minimum 3 years experience as cashier, preferably in a luxury/fashion field.
• Excellent communicator with a customer-oriented mindset.
• Fluent in German and English.

Aufgaben

• Finalize and guarantee the accuracy of the sales process through payment by the customer.
• Check the accuracy of cash flows and the money circulating through company procedures.
• Ensure that administrative obligations are fulfilled correctly.
• Balance cash and report shortages or discrepancies to the Cashier Coordinator or Store Operation Manager.
• Balance the cash fund deposited in the safe and the invoices issued in the company’s name.
• Handle telephone and email requests from consumers or HQ.
• Address first-level complaints (e.g. size changes, telephone complaint management).
• Manage agreements with suppliers (tailoring and dyeing), ensuring deadlines.
• Maintain order in the checkout area and promote learning and sustainability actions.
• Know the collections, campaigns, products, discounts, and the brand image in-store and online.
• Register consumers during payment in compliance with GDPR rules.
• Maintain a high front-office standard and leave a positive image of the company.

Kenntnisse

Cashier experience

Excellent communicator

Customer oriented

Lead by example

Digital tools in store

Problem solver

German language

English language

Jobbeschreibung

Would you like to join the MaxMara Vienna Team as Retail Back-Office & Cashier Associate?

The Retail Back-Office & Cashier Associate is responsible for finalizing and guaranteeing the accuracy of the sales process through payment by the customer. Checking the accuracy of cash flows and the money circulating through company procedures. Ensuring that administrative obligations are fulfilled correctly.

You’ll be in charge of:

• Manages cash balancing: in case of shortages or redundancies, reports them to the Cashier Coordinator or Store Operation Manager;
• Manages the balancing of the cash fund deposited in the safe;
• Manages the balancing of invoices issued in the name of the company.
• Manages telephone and email requests from consumers or HQ;
• Manages the first level of complaints (e.g. size changes, telephone complaint management, etc.);
• Manages agreements with suppliers (tailoring and dyeing), ensuring that the work is carried out within the established deadlines;
• Guarantees the maintenance of order in the checkout area;
• Promotes the development of role learning through proactive, team and digital activities, aimed at innovation and improving the effectiveness/efficiency of one's responsibilities;
• Adopts significant behaviors and promotes operational/cultural actions for Sustainable Development, understood as the interconnection of practices oriented towards the Care of the Environment, Business Processes and Organizational Community.
• Knows the collections and special projects present in the store;
• Knows the products and advertising campaigns of the Group/Brand present online and offline;
• He knows the product, the market trends, the assortment of the point of sale and its commercial value, also in relation to any discounts.
• It deals with the registration of consumers during the payment phase, in compliance with the rules established by the GDPR;
• He takes care to leave a good image of the company to the consumer, as the final interlocutor;
• It guarantees a high level of front office towards the consumer (concierge activity).

If you:

• Have experience at least 3 years working as Cashier, preferably in a luxury/fashion field
• Are an excellent communicator
• Lead by example
• Are customer oriented and you provide a wonderful customer experience in store
• Are Goal Oriented Mind
• Are passionate about fashion and have a good understanding of fashion brands
• Are a proficient user with the digital tools in store
• Are a problem solver with strong organizational and follow-up skills
• Good knowledge of German and English language

Join US!

About Max Mara Fashion Group

Max Mara Fashion Group is recognized throughout the world as the precursor of modern pret-à-porter fashion.

The Company was founded in 1951 with the aim of offering “haute de gamme” feminine clothing, produced

according to excellent industrial processes.

Passion, commitment and tradition have created a unique fashion style:

60+ fashion collections every season

14.000.000+ clothes sold every year

2.500+ single-brand shops

10.000+ multi-brand shops

27 languages spoken in the Max Mara Fashion Group world

5.500+ employees in the world

Our ecosystem is made of 44 Depts, including Fashion Design, Marketing & Sales, Operations, Retail, Stores, ICT,

The Digital Division was the latest department to be established in 2013, with the aim of integrating the

company's digital assets, as well as solutions and services related to e-commerce and digital marketing.

Discover your potential and your substance with a career at MMFG, where work means passion, embracing new

challenges, learning from each other, sharing a vision, teamwork and making it come true!

Max Mara Fashion Group is an equal opportunity employer. Everyone is welcome!