Luxury Retail Cashier & Back‑Office Specialist

Max Mara Fashion Group; Wien; On-site; EUR 24,000 - 36,000; Full time

Job summary

Max Mara Vienna is seeking a Retail Back-Office & Cashier Associate to finalize and guarantee the accuracy of sales through customer payments. You will check cash flows and ensure administrative obligations are fulfilled.

You’ll handle cash balancing, invoices, and customer requests, while managing first-level complaints and supplier agreements. Maintain checkout order and promote sustainable, efficient operations within the team.

Qualifications

• Minimum 3 years experience as cashier, preferably in a luxury/fashion field.
• Excellent communicator with a customer-oriented mindset.
• Fluent in German and English.

Responsibilities

• Finalize and guarantee the accuracy of the sales process through payment by the customer.
• Check the accuracy of cash flows and the money circulating through company procedures.
• Ensure that administrative obligations are fulfilled correctly.
• Balance cash and report shortages or discrepancies to the Cashier Coordinator or Store Operation Manager.
• Balance the cash fund deposited in the safe and the invoices issued in the company’s name.
• Handle telephone and email requests from consumers or HQ.
• Address first-level complaints (e.g. size changes, telephone complaint management).
• Manage agreements with suppliers (tailoring and dyeing), ensuring deadlines.
• Maintain order in the checkout area and promote learning and sustainability actions.
• Know the collections, campaigns, products, discounts, and the brand image in-store and online.
• Register consumers during payment in compliance with GDPR rules.
• Maintain a high front-office standard and leave a positive image of the company.

Skills

Cashier experience

Excellent communicator

Customer oriented

Lead by example

Digital tools in store

Problem solver

German language

English language

Job description

Max Mara Vienna is seeking a Retail Back-Office & Cashier Associate to finalize and guarantee the accuracy of sales through customer payments. You will check cash flows and ensure administrative obligations are fulfilled.

You’ll handle cash balancing, invoices, and customer requests, while managing first-level complaints and supplier agreements. Maintain checkout order and promote sustainable, efficient operations within the team.