Remote German Customer Service Pro — Greece Relocation

FH Collective Academy; Graz; Remote; EUR 16,000 - 25,000; Full time

Benefits offered by this job

Relocation package

Performance bonus

Remote work

Career growth

Job summary

FH Collective Academy is seeking a Customer Service Representative to support a global online community. The role is fully remote with relocation assistance to Greece for an EU candidate, combining flexible remote work with a Mediterranean lifestyle.

Candidates should be fluent in German and English and comfortable handling customer inquiries, investigating issues, and promoting community safety. Training provided for digital platforms and tools.

Qualifications

• Fluent in German and English.
• Experience in customer support or service roles.
• Familiarity with digital platforms (training provided).

Responsibilities

• Provide empathetic and accurate customer support
• Investigate account issues and content reports
• Advocate for community safety and product understanding
• Use data insights to enhance the user experience
• Fluency in German and English

Skills

Customer service

Empathy

Analytical skills

Interpersonal skills

German fluency

English fluency

Problem solving

Job description

FH Collective Academy is seeking a Customer Service Representative to support a global online community. The role is fully remote with relocation assistance to Greece for an EU candidate, combining flexible remote work with a Mediterranean lifestyle.

Candidates should be fluent in German and English and comfortable handling customer inquiries, investigating issues, and promoting community safety. Training provided for digital platforms and tools.