Principal Customer Success Specialist-DACH

Medtronic; Wien; Vor Ort; EUR 80.640 - 120.960; Vollzeit

Benefits dieser Stelle

Flexible benefits package

Short-term incentive plan

Zusammenfassung

Medtronic is seeking a Principal Customer Success Specialist-DACH in Vienna, Austria, tasked with managing project implementations for the Touch Surgery ecosystem. This role involves collaborating with surgical teams to ensure successful technology deployments.

The ideal candidate will have extensive experience in operating rooms, strong project management skills, and fluency in both German and English. Competitive salary starting from €90,000, depending on experience and qualifications.

Qualifikationen

• 4+ years of experience in hospital operating/procedural rooms.
• Strong project management skills.
• Experience with digital technologies.
• Ability to communicate across teams.
• Ability to travel 25-75% of the time.

Aufgaben

• Project manage multiple implementations of Touch Surgery Ecosystem.
• Communicate with clinical and administrative stakeholders.
• Develop a deep understanding of the Touch Surgery Ecosystem.
• Lead presentations and provide Go-Live support.
• Test and install hardware solutions in operating rooms.
• Support pre-sales activities with the sales team.

Kenntnisse

Project management

Communication skills

Fluency in German

Fluency in English

Healthcare IT

Digital technology adoption

Ausbildung

Bachelor's degree

Tools

Project management tools

Jobbeschreibung

Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first — developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact.

A Day in the Life

The Digital Technologies Business Unit (DTBU) is implementing cutting‑edge AI technology, computer vision, and augmented reality in the operating room (OR) to augment surgical coaching, and eventually, performance. Our goal is to deliver safer surgery around the world. Our Touch Surgery™ Video solution is an innovative video management and data analytics platform for hospitals that includes the DS1 Computer, our first OR device, allowing surgeons, OR team members, and trainees to securely access videos of their procedures shortly after surgery.

As a Principal Customer Success Specialist‑DACH, you will take on a pivotal role in advancing our implementation projects. As part of the Customer Success team, your responsibilities will follow the customer journey, including pre‑sales, implementation, Go‑live and post‑Go‑live. You'll be a part of a Global team, and a key partner to sales, product and engineering teams.

For Austria: yearly targeted salary starting from €90,000 with the willingness to market‑based overpayment depending on professional qualification and experience.

Responsibilities may include the following and other duties may be assigned:

• Project manage multiple concurrent full‑cycle implementations of Touch Surgery Ecosystem at major hospital systems, ensuring projects are executed on‑time and within budget.
• Engage with clinical and administrative stakeholders and ensure polished communication and collaboration throughout each deployment project with Surgeons, Nurses, OR Managers, Residents, Hospital IT and Biomedical Engineering.
• Develop and maintain a deep understanding of the Touch Surgery Ecosystem and build working relationships with internal product and engineering teams to ensure real‑world client feedback is incorporated into future product development.
• Lead Kickoff and Training Presentations for clinical audiences and provide Go‑Live support in the operating room.
• Test and install our hardware solutions in live operating rooms prior to deployment, including network configuration.
• Partner with the sales team and project manage and support pre‑sales activities, including IT, privacy and cybersecurity reviews, leveraging Medtronic’s expert teams when required.
• Monitor account health post Go‑live and create and execute action plans to increase adoption and prevent account risk.

Required Knowledge and Experience:

• Bachelor’s degree required.
• Previous minimum experience of 4 years working in hospital Operating Rooms/Procedural rooms from either a clinical, technology, consultancy or medical device perspective.
• Strong project management skills and experience with project management tools are prioritized.
• Experience with driving the adoption of digital technologies.
• Ability to work remotely and productively for an international company spanning multiple time zones across the US and Europe.
• Ability to communicate and influence effectively across multiple internal teams and customer departments.
• Fluency in German and English is required.
• Ability to travel 25–75% of the time, as needed, to customer sites across Germany, Switzerland, and Austria.

Experience with Healthcare IT is preferred, including network configuration and live streaming technologies. Some technical proficiency is required to understand our products and conduct the required testing with integrated surgical video systems.

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.

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Apply only through official Medtronic channels. All legitimate Medtronic recruiting communications come from approved Medtronic platforms and official @medtronic.com email addresses.

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If you have any questions, concerns regarding the authenticity of a communication alleged to have been made by or on behalf of Medtronic, please contact us immediately at [e-mail].

Benefits & Compensation

Medtronic offers a competitive Salary and flexible Benefits Package

A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.

Pay range / Rango salarial / Intervalo salarial / Fascia retributiva / Tranche de salaire / Gehaltsband / Salaribereik: Austria: 80,640.00 EUR - 120,960.00 EUR |

This position is eligible for a short‑term incentive called the Medtronic Incentive Plan (MIP).