On-Orbit Support Engineer — Aerospace Customer Success

Enpulsion; Wiener Neustadt; On-site; EUR 30,000 - 35,000; Full time

Benefits offered by this job

25 days vacation

KlimaTicket option

Parking space

Cantina vouchers

FlexTime

Home office options

Team lunches

Learning budget

Bike leasing

VIE Airport City facilities access

Job summary

ENPULSION is seeking a Customer Success Engineer to support customers from pre-sales through on-orbit operations for spacecraft missions. You will be the technical partner ensuring smooth product performance and clear communication across mission phases.

The role requires 3+ years in aerospace, strong Python and telemetry analysis skills, and willingness to travel to customer facilities. English fluency is essential in this international team.

Qualifications

• Master's degree in Engineering, Physics or Mechanical Engineering.
• 3+ years of aerospace experience.
• Strong Python and telemetry analysis skills.
• Fluent English communication (spoken and written).
• Willingness to travel to customer facilities as needed.

Responsibilities

• Act as the main point of contact for project- and program management of key customers.
• Analyze customer requirements and develop compliance matrices to ensure alignment with customer needs and expectations.
• Provide technical support to the Sales team.
• Support customers with integration and operation of ENPULSION products.
• Provide technical support in the Assembly, Integration, and Testing (AIT).
• Contribute to the development and continuous improvement of ground support equipment.
• Manage and facilitate customer tests and workshops.
• Initiate, actively support and report on non-conformance processes and anomaly reviews in accordance with established processes.
• Analyze and review on-orbit telemetry, focusing on operator command sequences and thruster anomalies.
• Automate telemetry analysis with Python scripts.
• Recommend strategies and operational parameters based on telemetry and product performance.
• Provide on-orbit operations support to ensure products perform optimally in space.
• Deliver clear, concise, and well-written technical documentation.

Skills

Python

Telemetry analysis

English proficiency

Electronics design

Independent work

Education

Master's degree in Engineering/Physics/Mechanical Engineering

Tools

JIRA

Job description

ENPULSION is seeking a Customer Success Engineer to support customers from pre-sales through on-orbit operations for spacecraft missions. You will be the technical partner ensuring smooth product performance and clear communication across mission phases.

The role requires 3+ years in aerospace, strong Python and telemetry analysis skills, and willingness to travel to customer facilities. English fluency is essential in this international team.