Customer Success Engineer

Enpulsion; Wiener Neustadt; On-site; EUR 30,000 - 35,000; Full time

Benefits offered by this job

25 days vacation

KlimaTicket option

Parking space

Cantina vouchers

FlexTime

Home office options

Team lunches

Learning budget

Bike leasing

VIE Airport City facilities access

Job summary

ENPULSION is seeking a Customer Success Engineer to support customers from pre-sales through on-orbit operations for spacecraft missions. You will be the technical partner ensuring smooth product performance and clear communication across mission phases.

The role requires 3+ years in aerospace, strong Python and telemetry analysis skills, and willingness to travel to customer facilities. English fluency is essential in this international team.

Qualifications

• Master's degree in Engineering, Physics or Mechanical Engineering.
• 3+ years of aerospace experience.
• Strong Python and telemetry analysis skills.
• Fluent English communication (spoken and written).
• Willingness to travel to customer facilities as needed.

Responsibilities

• Act as the main point of contact for project- and program management of key customers.
• Analyze customer requirements and develop compliance matrices to ensure alignment with customer needs and expectations.
• Provide technical support to the Sales team.
• Support customers with integration and operation of ENPULSION products.
• Provide technical support in the Assembly, Integration, and Testing (AIT).
• Contribute to the development and continuous improvement of ground support equipment.
• Manage and facilitate customer tests and workshops.
• Initiate, actively support and report on non-conformance processes and anomaly reviews in accordance with established processes.
• Analyze and review on-orbit telemetry, focusing on operator command sequences and thruster anomalies.
• Automate telemetry analysis with Python scripts.
• Recommend strategies and operational parameters based on telemetry and product performance.
• Provide on-orbit operations support to ensure products perform optimally in space.
• Deliver clear, concise, and well-written technical documentation.

Skills

Python

Telemetry analysis

English proficiency

Electronics design

Independent work

Education

Master's degree in Engineering/Physics/Mechanical Engineering

Tools

JIRA

Job description

Job Overview

Join ENPULSION as a Customer Success Engineer (f/m/x) and support our customers throughout their spacecraft missions - from pre-sales, to integration and testing, to on-orbit operations. You'll act as the key technical partner, ensuring smooth product performance, clear communication, and successful mission outcomes in the fast-growing space industry.

Key responsibilities:

• Act as the main point of contact for project- and program management of key customers.
• Analyze customer requirements and develop compliance matrices to ensure alignment with customer needs and expectations.
• Provide technical support to the Sales team.
• Support customers with integration and operation of ENPULSION products.
• Provide technical support in the Assembly, Integration, and Testing (AIT).
• Contribute to the development and continuous improvement of ground support equipment.
• Manage and facilitate customer tests and workshops.
• Initiate, actively support and report on non-conformance processes and anomaly reviews in accordance with established processes.
• Analyze and review on-orbit telemetry, focusing on operator command sequences and thruster anomalies.
• Automate telemetry analysis with Python scripts.
• Recommend strategies and operational parameters based on telemetry and product performance.
• Provide on-orbit operations support to ensure products perform optimally in space.
• Deliver clear, concise, and well-written technical documentation.

Type of contract: Full time position with 38.5 hours/week

Salary: The minimum base salary for this position starts at EUR 2918,14 gross per month, with a planned significant overpayment depending on your professional experience and qualifications.

Your profile

• Technical or scientific education (FH/University/UAS/HTL), ideally a Master's in Engineering, Physics, or Mechanical Engineering.
• 3+ years of professional experience in aerospace or a related industry
• Understanding of electric propulsion systems used for satellite mobility is beneficial.
• Knowledge of satellite systems, launch services, or space data platforms is a plus.
• Knowledge of Python programming language.
• Solid understanding of electronics design and operation.
• Familiarity with manufacturing processes desirable.
• Experience with documentation tools, simulation software, or mission planning tools, as well as collaborative platforms (JIRA).
• Familiarity with space industry standards and regulatory frameworks (e.g., ECSS, ITAR).
• Excellent English communication skills (spoken and written).
• Strong ability to explain complex technical issues to customers clearly and concisely.
• Willingness to travel to customer facilities as needed.
• Proactive, organized, and disciplined approach to independent work.
• Passionate about contributing to a fast-growing business and high-performing team.

Why us?

At ENPULSION, you'll join a young, international team united by a deep passion for space technology and innovation. We foster a friendly, open-minded work environment that encourages new ideas and rewards initiative. Our culture is fast-paced and growth-oriented - a place where your work will have a real impact, and where you can truly leave your mark.

Our benefits include:

• 25 days of paid vacation
• Choice between a KlimaTicket (Metropol region), a parking space or cantina vouchers for on-site dining
• Role-dependent FlexTime and home office options
• Monthly team lunches and regular team-building events
• Learning & development budget to support your continued growth
• Firmenradl - Bike Leasing Program
• Office located at VIE Airport Citywith access to:
  • FitFabrik Fitness Center
  • Airport Health Center
  • Shops, restaurants, and Crew Shop discounts
  • VIE Community App for news and deals

Keywords

Customer Success Engineer, Aerospace, Satellite propulsion, On-orbit Support, Mission operations Engineer, AIT, GSE, Python, Telemetry analysis, Electronics design