Merchant Onboarding Specialist - Launcher

Wolt; Wien; Hybrid; EUR 58.000 - 72.000; Vollzeit

Benefits dieser Stelle

Hybrid working

Employee Assistance Programme

Discount on Wolt orders

My Clubs sports program

Modern work equipment

Team events

Zusammenfassung

Wolt in Austria is seeking a Merchant Onboarding Specialist to travel to restaurants and onboard them to our products. You will work cross-functionally with sales, account management, operations, product, and analytics to build a delightful merchant experience.

The role is partially remote with frequent travel across the region. You should have a Bachelor’s degree or equivalent, fluency in German and English, 3+ years in operations or project management, and a willingness to travel 50% with a

Qualifikationen

• Bachelor’s degree or equivalent work experience.
• Fluent in German and English.
• 3+ years in operations or project management; experience with POS or network devices is a plus.
• Detail-oriented with excellent customer support.
• Willing to travel 50% and hold a valid driver’s license.

Aufgaben

• Interface directly with merchant restaurants to improve their experience.
• Lead installation of hardware and ensure smooth onboarding.
• Create and execute onboarding strategies and materials.
• Coordinate with product and support teams for learnings.
• Travel between venues to onboard and troubleshoot.

Kenntnisse

German language

English language

Attention to detail

Customer support

Cross-functional

Travel readiness

Ausbildung

Bachelor’s degree or equivalent work experience

Tools

POS devices

Networking hardware

Jobbeschreibung

About Wolt

At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe. Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.

Wolt is looking for a Merchant Onboarding Specialist to travel to restaurants to onboard them to our products and enhance the experience they have throughout their lifecycle on our platform. You'll work cross-functionally between our sales, account management, operations, product, and analytics teams to build a delightful experience for our merchants.

You will report to the Onboarding Lead for your geo within our Platform Operations organization. This position is partially remote, partially in-office, and largely travel-based as you will be regularly traveling to merchant sites in your region and across the country.

What you’ll be doing

• Interface directly with merchant restaurants and work tirelessly to improve their experience
• You will be the main POC delivery, assembly and installation of our hardware products
• Create and execute plans for merchant onboarding strategy, building a seamless onboarding experience that delights merchants
• Create, execute and update support material in collaboration with Wolt Support
• Perform a significant amount of hands-on and in-store work, training merchant staff on effectively using new platforms
• Specifically you will be responsible for installing Wolt POS services, including e.g. wiring them with ethernet cables and troubleshooting connectivity issues
• Create merchant training materials to encourage staff understanding and adoption
• Learn the ins-and-outs of Wolt software configuration and oversee the implementation of digital ordering and SaaS tools
• Work closely together with a 3PL logistics/assembly partner handling deliveries
• Identify opportunities to improve upon existing merchant workflows to encourage adoption and maximize revenue
• Be able to achieve immediate results and adapt in an evolving work environment
• Look for ways to improve and want to shape the direction of the company

Our humble expectations

• Bachelor’s degree or equivalent work experience
• You speak both German and English fluently
• 3+ years of work experience in operations or project management, working with POS / network devices is a plus
• Able to complete tasks accurately, effectively and on time with superb attention to detail
• Excellent external and internal customer support skills
• Experience working successfully cross functionally with other departments
• Proactive by nature and most engaged when you are operating at the lowest level of detail
• Drivers licence and willingness to travel 50% of time

What your typical work day might look like…

• Start of the week you sync with sales to get on track with latest signings
• Plan onboardings for the week and confirm dates and times together with the venue
• Ensure that hardware is delivered to the to-be onboarded venues in time
• Travel between venues, onboarding and troubleshooting if needed
• Manage hardware supply and ensure we have everything stocked
• Flag issues proactively, update onboarding documentation
• Work with product and support to share learnings

What we offer

• Independent work in a dynamic, international team
• Employee Assistance Programme - therapy and wellbeing
• % Discount on your Wolt orders
• My Clubs partnership with discounted rates for your monthly sports program
• Modern work equipment
• Hybrid working
• Team building, sport and company events multiple times a year

We offer an attractive salary starting at 57.904€ p.a. (40h/week) which is adjusted and increased depending how well you go through the process.

The successful candidate's starting pay will fall within the pay range listed below and is determined based on a number of job-related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions. This position is not eligible for consideration for an equity/RSU grant.

Austria Pay Range:

€57.904—€72.380 EUR

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.