Lead Customer Engineer

Applied Materials, Inc.; Sankt Marein bei Graz; Vor Ort; EUR 70.000 - 97.000; Vollzeit

Benefits dieser Stelle

Bonus program

Stock awards

Comprehensive benefits

Zusammenfassung

Applied Materials, Inc. is seeking a Field Service Engineer to install, maintain, and upgrade customer equipment across semiconductor systems. You will troubleshoot complex issues, follow published plans, and coordinate with customers and internal teams. Travel up to 25% may be required.

The role emphasizes hands-on electrical, mechanical, and vacuum systems work, with strong communication and project leadership opportunities within a global leader in materials science.

Qualifikationen

• Bachelor's degree in a technical field.
• 7-10 years of semiconductor industry experience.
• Advanced mechanical aptitude with pneumatics, hydraulics, electronics, vacuum, and/or thermodynamics.
• Strong knowledge of hand tools and their appropriate usage, including digital multimeters.
• Advanced knowledge of wafer processing parameters.
• Excellent written and verbal communication skills.
• Basic knowledge of Microsoft Excel, Word, and PowerPoint.
• Possession of a valid driver's license and ability to obtain a passport.
• Able to meet all on-site requirements, including safety, environmental guidelines, and COVID-19 protocols.

Aufgaben

• Install, maintain, and upgrade customer equipment.
• Apply troubleshooting and problem-solving skills, as well as diagnostic tools and documentation, to solve complex equipment issues.
• Follow and generate documented procedures and published task plans.
• Communicate with customers and internal business units, lead projects as necessary.
• Train and mentor junior Field Service Engineers.

Kenntnisse

Field service experience

Mechanical aptitude

Electrical systems

Pneumatics

Hydraulics

Troubleshooting

Communication skills

Microsoft Excel

Microsoft Word

Microsoft PowerPoint

Ausbildung

Bachelor's Degree

Tools

Digital multimeters

Microsoft Excel

Microsoft Word

Microsoft PowerPoint

Jobbeschreibung

Who We AreApplied Materials is the global leader in materials science and engineering solutions that are at the foundation of virtually every new semiconductor chip and advanced display in the world. The equipment that we create and service is essential to advancing AI and accelerating the commercialization of next-generation semiconductor chips. Join us and push the boundaries of materials science and engineering in a company at the foundation of the electronics industry. The work we do together advances the world’s technology.What We OfferSalary:€70,400.00 - €96,800.00Location:Graz,AUTYou’ll benefit from a supportive work culture that encourages you to learn, develop, and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible—while learning every day in a supportive leading global company. Visit our Careers website to learn more.At Applied Materials, we care about the health and wellbeing of our employees. We’re committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our benefits .As a Field Service Engineer [Customer Engineer] at Applied Materials, you serve as the direct liaison with customers, collaborating closely to install, maintain, and upgrade equipment. You'll use digital analytics for troubleshooting and apply basic diagnostic techniques to assess and address technical issues. Your responsibilities include performing preventative and corrective maintenance on various systems such as electrical, vacuum, mechanical, plasma, hydraulic, and gas systems. Additionally, you'll coordinate and communicate directly with customers to ensure smooth operations and exceptional service.Role Responsibilities:Install, maintain, and upgrade customer equipmentApply troubleshooting and problem-solving skills, as well as company diagnostic tools and documentation, to solve complex equipment issuesFollow and generate documented procedures and published task plansCommunicate with customers and internal business units, lead projects as necessaryTrain and mentor junior Field Service Engineers [Customer Engineers]Fulfill additional duties, as assignedMinimum Qualifications:Bachelor's Degree7-10 years of work experience in semiconductor industry or other equipment support industryAdvanced mechanical aptitude with pneumatics, hydraulics, electronics, vacuum, and/or thermodynamicsStrong knowledge of hand tools and their appropriate usage, including digital multimetersAdvanced knowledge of wafer processing parametersEffective written and verbal communication skillsBasic knowledge of Microsoft Excel, Word, and PowerPointPossession of a valid driver’s license and the ability to obtain a passport, if travel is required.Able to meet all on-site requirements, including safety, environmental guidelines, and COVID-19 protocolsPreferred Qualifications:Project management skills and ability to lead key customer and internal product meetingsPhysical Requirements:This position often requires extensive walking, standing for extended periods of time, working in tight spaces, bending, squatting, twisting, kneeling, reaching, climbing stairs and ladders, working at height, lifting up to 35 lbs., the ability to distinguish between colors and working with electricity, the ability to work in an environment with noise that may be difficult for some individuals with sensitivity to noise, and the use of hand and power tools. Additionally, because this position generally involves working in a clean room, it requires the use of appropriate Personal Protective Equipment such as coveralls, hoods, booties, safety glasses, gloves, respirators, chemical aprons, and face shields.Additional InformationTime Type:Full timeEmployee Type:Assignee / RegularTravel:Yes, 25% of the TimeRelocation Eligible:YesThe salary offered to a selected candidate will be based on multiple factors including location, hire grade, job-related knowledge, skills, experience, and with consideration of internal equity of our current team members. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation such as participation in a bonus and a stock award program, as applicable.For all sales roles, the posted salary range is the Target Total Cash (TTC) range for the role, which is the sum of base salary and target bonus amount at 100% goal achievement.Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.