Manager Customer Engineer

Applied Materials, Inc.; Villach; Hybrid; EUR 64,000 - 88,000; Full time

Benefits offered by this job

Relocation eligible

25% travel

Job summary

Applied Materials, Inc. in Villach, Austria, seeks a Manager Customer Engineer to lead a team of field engineers, manage customer relationships, and drive service excellence across the district. You will set objectives, coordinate with product divisions, and ensure high-quality support for key accounts.

The role requires strong leadership, strategic planning, and the ability to oversee installations, training, and performance metrics while traveling up to 25% of the time.

Qualifications

• Leadership experience in a technical service team.
• Strong interpersonal skills and stakeholder management.
• Ability to forecast financials and drive cost efficiency.

Responsibilities

• Develops and maintains customer relationships at all levels in the district.
• Manages, coaches and directs all customer engineers in the district.
• Responsible for salary planning, career planning, and performance appraisals.

Skills

People management

Customer relationship management

Budgeting

Job description

## Manager Customer EngineerApply: Villach,AUT: Full time: Posted Today: R2629144**Who We Are** Applied Materials is the global leader in materials science and engineering solutions that are at the foundation of virtually every new semiconductor chip and advanced display in the world. The equipment that we create and service is essential to advancing AI and accelerating the commercialization of next-generation semiconductor chips. Join us and push the boundaries of materials science and engineering in a company at the foundation of the electronics industry. The work we do together advances the world’s technology. **What We Offer** Salary:€64.000,00 - €88.000,00Location:Villach,AUTYou’ll benefit from a supportive work culture that encourages you to learn, develop, and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible—while learning every day in a supportive leading global company. Visit our Careers website to learn more.At Applied Materials, we care about the health and wellbeing of our employees. We’re committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our benefits.**Key Responsibilities*** Develops and maintains customer relationship with all relevant individuals in his/her district at all times, at all levels. Performs regular customer visits.* Manages, coaches and directs all customer engineers in his/her district. Responsible for salary planning, career planning, corrective actions where necessary, establishes objectives and performance appraisals. Gives formal updates to all employees. Business, new hires, new products. Can invite any guest speaker.* Initiates reports necessary for the business. Be the prime interface with the Product Divisions: tech support, training, spares, reliability.* Monitors the CSD Award Program with quarterly results (election, announcements). Monitors the “mentor” program so that all new engineers have a defined mentor.* Executes escalation procedure.* Responsible for account planning with District Sales Engineer. Provides support plan for system sales to CSD Management, Sales, Field Engineering. Responsible for financial forecast for his/her district. Responsible for cost efficiency with the district. Measured by the financial result.* Responsible for system installation; planning, reporting and execution, pre-facility meeting, start-up meeting, process support identification.* Manages RMA procedure. Measurement of the engineers on their effectiveness. Manages accuracy, understanding and update of Customer Engineer hours tracking. Personal cross check and signature, measures customer engineers, takes corrective action with customer engineers.**Functional Knowledge*** Demonstrates understanding and application of procedures and concepts within own job family and basic knowledge of other related job families.**Business Expertise*** Applies understanding of how the team relates to other closely related areas to improve efficiency of own team**Leadership*** Has formal supervisory responsibilities; sets priorities for and coaches employees to meet daily deadlines**Problem Solving*** Uses judgment to identify and resolve day-to-day technical and operational problems**Impact*** Impacts the quality, efficiency and effectiveness of own team and its contribution to the business unit, department or sub-function**Interpersonal Skills*** Uses tact and diplomacy to exchange information and handle sensitive issues* May be required to interact with outside customers, vendors or suppliersPosition requires understanding of Applied Materials global Standards of Business Conduct and compliance with these standards at all times. This includes demonstrating the highest level of ethical conduct reflecting Applied Materials' core values.**Additional Information****Time Type:**Full time**Employee Type:**Assignee / Regular**Travel:**Yes, 25% of the Time**Relocation Eligible:**Yes The salary offered to a selected candidate will be based on multiple factors including location, hire grade, job-related knowledge, skills, experience, and with consideration of internal equity of our current team members. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation such as participation in a bonus and a stock award program, as applicable. For all sales roles, the posted salary range is the Target Total Cash (TTC) range for the role, which is the sum of base salary and target bonus amount at 100% goal achievement. Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.