IT Support Specialist_Switzerland

BCIC Swiss; Schweiz; Vor Ort; EUR 75.691 - 97.317; Vollzeit

Zusammenfassung

BCIC Swiss GmbH in Switzerland seeks an IT Support Specialist to provide Level 2 technical support for hardware, software, and network issues on-site.

The role covers desktop and mobile device management, Active Directory and Azure AD administration, Microsoft 365 services, and end-user security.

You must hold a valid Swiss permit and be fluent in French and English; strong customer service and SLA adherence are essential.

Qualifikationen

• Valid Swiss permit / work authorization.
• Fluent in French and English.
• Experience in IT support environments.
• Ability to meet SLA targets.

Aufgaben

• Provide Level 2 technical support for hardware, software, and network issues.
• Diagnose and resolve incidents escalated from Level 1 support.
• Install, configure, and maintain desktops, laptops, and mobile devices.
• Troubleshoot Windows, macOS, and Microsoft 365 environments.
• Manage user accounts and permissions in AD and Azure AD.
• Configure printers, VPNs, and endpoint devices.
• Deploy and image computers using standard tools.
• Support Microsoft 365 services (Outlook, Teams, OneDrive, SharePoint).
• Monitor endpoint security and antivirus solutions.
• Deliver excellent customer service while meeting SLA targets.

Kenntnisse

Level 2 support

Windows & macOS

Microsoft 365

Active Directory

Azure AD

Printer & peripheral support

Network troubleshooting

Endpoint deployment imaging

Tools

Deployment tools

Jobbeschreibung

Description

BCIC Swiss GmbH | Best Connect International Company is looking for a (Scheduled visit |on-site) "IT Support Specialist" in Switzerland.

Responsibilities

• Provide Level 2 technical support for hardware, software, and network-related issues.
• Diagnose and resolve incidents escalated from Level 1 support.
• Install, configure, and maintain desktops, laptops, mobile devices, and peripherals.
• Troubleshoot Windows, macOS, and Microsoft 365 environments.
• Manage user accounts, permissions, and groups in Active Directory and Azure AD.
• Configure and support printers, scanners, VPNs, and other endpoint devices.
• Perform software installations, upgrades, patches, and system updates.
• Troubleshoot LAN/WAN, DNS, DHCP, TCP/IP, and wireless connectivity issues.
• Deploy and image computers using standard deployment tools.
• Support Microsoft 365 services, including Outlook, Teams, OneDrive, and SharePoint.
• Monitor and maintain endpoint security and antivirus solutions.
• Deliver excellent customer service while meeting SLA and response time targets.

Requirements

• Valid Swiss permit / work authorization
• Local language (French) and English fluency