Desktop Support Engineer

Swiss IT solutions CH GmbH; Wien; Vor Ort; Vertraulich; Vollzeit

Benefits dieser Stelle

Freelance contract

Zusammenfassung

Swiss IT solutions CH GmbH in Vienna is seeking a Desktop Support Engineer to provide on-site IT support to clients worldwide, ensuring reliable desktops, laptops, and network access.

You will install and configure OS and software, troubleshoot hardware and software, document procedures, train users, and collaborate with the IT team to improve operations.

Qualifikationen

• Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent experience.
• Minimum of 2 years of experience in desktop support or a similar role in IT services.
• Proficient in troubleshooting hardware and software issues on Windows and macOS platforms.
• Strong communication and interpersonal skills to effectively interact with clients and team members.
• Ability to manage multiple tasks and prioritize workload in a fast-paced environment.

Aufgaben

• Provide technical support and troubleshooting for desktop systems, including hardware, software, and network issues to ensure optimal performance and user satisfaction.
• Install, configure, and maintain operating systems and software applications on desktops and laptops, ensuring compliance with company standards and security policies.
• Collaborate with IT team members to develop and implement solutions for complex technical issues, contributing to the overall effectiveness and efficiency of IT operations.
• Assist in managing and maintaining inventory of IT equipment and supplies, ensuring that resources are available and properly allocated to meet organizational needs.
• Conduct training sessions and create documentation to educate end-users on proper system usage, best practices, and troubleshooting techniques to enhance user autonomy and productivity.

Kenntnisse

Desktop support

Troubleshooting

Windows

macOS

Communication skills

Time management

Team collaboration

Ausbildung

Bachelor's degree in IT or CS

Jobbeschreibung

Join Swiss IT solutions CH GmbH as a Desktop Support Engineer and become an integral part of a dynamic team dedicated to delivering exceptional IT support services globally. At Swiss IT Solutions, we pride ourselves on offering well-managed, on-demand IT solutions that allow our clients to focus on their core business operations. As a Desktop Support Engineer, you will play a crucial role in ensuring seamless technology operations, providing on-site engineering resources, maintaining servers and networks, and assisting with cloud computing services. Our commitment to our clients' success is paramount, and we achieve this through a thorough understanding of their objectives and a dedication to fulfilling their requirements. We value challenge, communication, leadership, learning, and teamwork, and we look forward to welcoming passionate individuals who share our values and are eager to contribute to our mission of helping clients achieve their business goals through technology.

Tasks

• Provide technical support and troubleshooting for desktop systems, including hardware, software, and network issues to ensure optimal performance and user satisfaction.
• Install, configure, and maintain operating systems and software applications on desktops and laptops, ensuring compliance with company standards and security policies.
• Collaborate with IT team members to develop and implement solutions for complex technical issues, contributing to the overall effectiveness and efficiency of IT operations.
• Assist in managing and maintaining inventory of IT equipment and supplies, ensuring that resources are available and properly allocated to meet organizational needs.
• Conduct training sessions and create documentation to educate end-users on proper system usage, best practices, and troubleshooting techniques to enhance user autonomy and productivity.

Requirements

• Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent experience.
• Minimum of 2 years of experience in desktop support or a similar role in IT services.
• Proficient in troubleshooting hardware and software issues on Windows and macOS platforms.
• Strong communication and interpersonal skills to effectively interact with clients and team members.
• Ability to manage multiple tasks and prioritize workload in a fast-paced environment.

Benefits

• Its a freelance contract + extendable