IT Support

Enpulsion; Wien; On-site; EUR 30,000 - 35,000; Full time

Benefits offered by this job

25 days vacation

KlimaTicket

Parking

Cantina vouchers

FlexTime & home office

Team lunches

Learning budget

Bike Leasing

Job summary

ENPULSION in Vienna is seeking an IT Support Specialist (f/m/x) to join our growing tech team. You will support employees, manage IT systems and devices, and help ensure reliable IT services across the organization. Strong Windows experience, AD/DNS/DHCP, and customer-focused service are essential.

Join a space technology company with an international vibe. Benefits include 25 days vacation, KlimaTicket or parking options, FlexTime, home office, team events, and a learning budget to support your

Qualifications

• 2+ years of corporate IT experience supporting users.
• Strong knowledge of Windows desktop OS.
• Proficient with Active Directory, DNS and DHCP.
• Experience with IT service desk tools and ticketing systems.
• Excellent written and spoken English.

Responsibilities

• Monitor and manage helpdesk/ticketing systems, ensuring timely response, prioritization, and resolution of support requests.
• Provide end-user support for hardware, software, and network access issues via email, chat, remote tools, and in-person assistance.
• Diagnose and resolve technical problems involving workstations, printers, applications, and user accounts.
• Perform system imaging, configuration, and deployment of end-user devices following company standards.
• Manage user lifecycle processes, including account creation, modification, deactivation, and license administration.
• Administer and maintain core IT systems such as Active Directory, DNS, DHCP, and shared drives.
• Support enterprise applications including Microsoft 365, Teams, VPN, MFA, SSO, and other business platforms.
• Participate in IT infrastructure projects, upgrades, and system migrations as assigned.
• Liaise with third-party vendors and service providers for escalations, procurement, and issue resolution.
• Maintain accurate inventory records, asset tagging, and secure handling of IT equipment throughout its lifecycle.
• Ensure compliance with IT security and data protection policies during all support and system activities.
• Document procedures, solutions, and configurations; contribute to maintaining the internal knowledge base.

Skills

Windows OS

Active Directory

DNS/DHCP

IT service desk

English language

Hardware knowledge

Ticketing systems

Remote support

Customer service

Tools

Microsoft 365

Teams

VPN

MFA

SSO

Job description

Job Overview

ENPULSION is looking for an

Job Overview

ENPULSION is looking for an IT Support Specialist (f/m/x) to join our growing team in Vienna. In this role, you will provide technical support to employees, manage IT systems and devices, and help ensure reliable IT services across the organization.

Key Responsibilities

• Monitor and manage helpdesk/ticketing systems, ensuring timely response, prioritization, and resolution of support requests.
• Provide end-user support for hardware, software, and network access issues via email, chat, remote tools, and in-person assistance.
• Diagnose and resolve technical problems involving workstations, printers, applications, and user accounts.
• Perform system imaging, configuration, and deployment of end-user devices following company standards.
• Manage user lifecycle processes, including account creation, modification, deactivation, and license administration.
• Administer and maintain core IT systems such as Active Directory, DNS, DHCP, and shared drives.
• Support enterprise applications including Microsoft 365, Teams, VPN, MFA, SSO, and other business platforms.
• Participate in IT infrastructure projects, upgrades, and system migrations as assigned.
• Liaise with third-party vendors and service providers for escalations, procurement, and issue resolution.
• Maintain accurate inventory records, asset tagging, and secure handling of IT equipment throughout its lifecycle.
• Ensure compliance with IT security and data protection policies during all support and system activities.
• Document procedures, solutions, and configurations; contribute to maintaining the internal knowledge base.
  
  

Type of contract: Full time position with 38.5 hours/week

Salary: The minimum base salary for this position starts at EUR 2918,14 gross per month, with a planned significant overpayment depending on your professional experience and qualifications.

Your profile

• 2+ years of relevant working experience in a corporate IT environment supporting users.
• Detailed desktop operating system knowledge/experience with Windows.
• Strong knowledge of desktop hardware.
• Infrastructure knowledge/experience (Active Directory, DNS, DHCP).
• Professionalism and ownership in handling service requests and system maintenance.
• Strong customer service focus with a proactive and approachable attitude.
• A collaborative attitude with the ability to work independently when required.
• Familiarity with IT service desk tools and best practice standards.
• Excellent written and spoken communication in English.
  
  

Why us?

At ENPULSION, you’ll join a young, international team united by a deep passion for space technology and innovation. We foster a friendly, open-minded work environment that encourages new ideas and rewards initiative. Our culture is fast-paced and growth-oriented - a place where your work will have a real impact, and where you can truly leave your mark.

Our Benefits Include

• 25 days of paid vacation
• Choice between a KlimaTicket (Metropol region), a parking space or cantina vouchers for on-site dining
• Role-dependent FlexTime and home office options
• Monthly team lunches and regular team-building events
• Learning & development budget to support your continued growth
• Firmenradl - Bike Leasing Program
• Office located at VIE Airport Citywith access to:
• FitFabrik Fitness Center
• Airport Health Center
• Shops, restaurants, and Crew Shop discounts
• VIE Community App for news and deals
  

About Us

Meet ENPULSION - a Space Tech company based in Wien-Flughafen Austria. Founded in 2016, it has quickly become a dominant player in the Space Industry selling some of the most advanced propulsion solutions for SmallSats to a large number of worldwide satellite platform integrators. The unique, modular solution we offer brings high performance at low cost to satellite manufacturers, fostering the democratization of space and enabling the exploration and exploitation of the solar system, positioning ENPULSION at the very heart of the NewSpace Area. The teams behind this are full of talented hardworking people, plenty of whom may just be your new lunch buddy!

ENPULSION strongly believes in equal opportunities for everyone. We're encouraging applicants with diverse backgrounds to apply. All applications are processed without regard to gender, nationality, race, colour, religion, age, disability status, sexual orientation or marital status.