Inside Service Sales Specialist

Leica Microsystems; Wien; On-site; EUR 42,000 - 52,000; Full time

Benefits offered by this job

Bonus eligible

Job summary

Leica Microsystems, a Danaher operating company, is seeking an Inside Service Sales Specialist to drive new and renewal service contracts in the EMEA region from our Vienna site. You will engage customers by phone and email, qualify leads, and build lasting relationships to grow service revenues.

The role requires proven service sales experience and fluency in English and German, with SAP/Salesforce and strong collaboration across Service, Sales and Field teams.

Qualifications

• Proven experience in service sales, value-based selling, tenders and negotiations.
• Fluent written and spoken English and German required.
• GCSE level or equivalent education.

Responsibilities

• Sell new and renewed service contracts and service offerings to customers in the assigned EMEA territory via phone and email.
• Prepare quotations, manage tenders and service agreements in SAP/SFDC, ensuring pricing, billing and funnel management.
• Collaborate with Service, Sales and Field teams to meet sales targets and KPIs.

Skills

Service selling

Lead qualification

CRM tools

Salesforce

German

English

Communication

Education

GCSE level or equivalent

Tools

Salesforce

SAP

Job description

Bring more to life.

Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology?

At Leica Microsystems, one of Danaher’s 15+ operating companies, our work saves lives—and we’re all united by a shared commitment to innovate for tangible impact.

You’ll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher’s system of continuous improvement, you help turn ideas into impact – innovating at the speed of life.

Shape the Future with Us!

At Leica Microsystems, we have been shaping the future for over 175 years with groundbreaking optical and digital solutions. With a culture rooted in customer focus, innovation, and teamwork, we lead the market in microscopy, imaging, and analysis, unveiling the invisible and empowering our customers to build a better, healthier world.

Joining Leica Microsystems means contributing to scientific discoveries and supporting surgeons in making critical decisions. Our advanced microscopes and AI-based image analysis solutions enable users to gain profound insights into development and engineering challenges. Here, you will work on meaningful projects alongside passionate colleagues, driving progress and pushing the boundaries of what’s possible.

Learn about the Danaher Business System which makes everything possible.

The Inside Service Sales Specialist

is responsible for selling new or renew existing, Company Service Contracts and Service offerings via telephone or electronic means to customers in your assigned territory within EMEA. You will also generate prospective customers through cold calling, qualify and follow up sales leads from all channels. A strong focus on lead qualification and lead prospecting is essential, as well as building and maintaining a good relationship with our customers. Sales can be made through multiple channels, e.g. inbound and/or outbound sales activities. It is important that you listen and respond to customer needs to drive new service innovations and growth. At all times you will adopt and follow our culture or compliance and integrity.

This position reports to the Recurring Revenue Manager EMEA and is part of the EMEA Service Team and will be an on-site role at our Vienna site.

In This Role, You Will Have The Opportunity To

• Sell new and renewed service contracts and service offerings to customers across the assigned EMEA territory via phone and email, including proactive outreach, lead qualification and follow-up.
• Prepare quotations, manage tenders and service agreements in SAP/SFDC, ensuring accurate pricing, billing, invoicing and opportunity funnel management.
• Collaborate with Service, Sales and Field teams to execute service strategies, develop customer relationships and achieve individual and team sales targets and KPIs.

The Essential Requirements Of The Job Include

• Proven experience in service sales, value-based selling, sales negotiations and tender management, with the ability to engage key stakeholders.
• Proficiency in Microsoft Office and experience working with CRM tools such as Salesforce.com; SAP experience preferred.
• GCSE level or equivalent education, with fluent written and spoken English and German required

Leica Microsystems, a Danaher operating company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives. Whether it’s a health care program or paid time off, our programs contribute to life beyond the job. Check out our benefits at Danaher Benefits Info.

For this position, in accordance with the collective agreement for salaried employees in the metalworking industry, a minimum gross annual salary of € 47 000 (based on full‑time employment) is stipulated. The actual remuneration depends on qualifications and professional experience and may significantly exceed the minimum salary.

This job is also eligible for bonus/incentive pay.

Join our winning team today. Together, we’ll accelerate the real‑life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.

For more information, visit www.danaher.com.