Implementation Engineer

TeamViewer; Linz; Hybrid; EUR 60.000 - 80.000; Vollzeit

Benefits dieser Stelle

Company achievement bonus

Public transport friendly offices

Hybrid work with up to 50% home office

Work-from-abroad program

Zusammenfassung

TeamViewer in Linz, Austria, is looking for a technical expert to lead and design complex software solutions for enterprise customers. The role demands over 3 years in a customer-facing technical position and involves collaborating with internal teams to ensure successful solution implementation and adoption.

Expect to maintain a deep industry knowledge, deliver exceptional customer experiences, and continuously innovate while contributing to TeamViewer's inclusive culture. We offer attractive benefits and a hybrid work model.

Qualifikationen

• Proven track record in a customer-facing technical role.
• Hands-on experience in designing and implementing complex enterprise software solutions.
• Strong understanding of enterprise IT and OT architectures.

Aufgaben

• Serve as a subject matter expert on Digital Employee Experience and Remote Control platforms.
• Lead technical discovery with enterprise customers.
• Architect and document custom solutions meeting customer needs.

Kenntnisse

Customer-facing technical role experience

Cloud technologies

RESTful APIs

SQL

Scripting languages (PowerShell)

Fluency in German

Problem-solving

Collaboration

Jobbeschreibung

Responsibilities

• Technical Solution Leadership: Serve as a subject matter expert on our world-class Digital Employee Experience (DEX) and best-in-class Remote Control (Tensor) platforms, translating complex enterprise requirements into practical and scalable architectural designs that accelerate a customer's time to value.
• Customer Lifecycle Engagement: Lead technical discovery and design workshops with enterprise customers, identifying their unique business needs, technical challenges, and strategic objectives. Partner with internal teams to guide the customer through the implementation and adoption journey.
• Solution Design & Implementation: Architect and document custom solutions and integrations that meet customer requirements. Drive the technical implementation process, ensuring successful delivery and configuration of the platform within complex enterprise IT and OT environments.
• Strategic Collaboration: Act as a key technical advisor to both customers and internal teams. Collaborate with Product Management, Engineering, and Customer Success to ensure solution designs are feasible and align with long-term product strategy and customer success goals.
• Market & Product Intelligence: Maintain deep knowledge of industry trends, competitor offerings, and emerging technologies in the IT/OT space, and use this expertise to provide thought leadership and influence both our internal product roadmap and external customer engagements.

Requirements

• Professional Experience: Proven track record (3+ years) in a customer-façing technical role such as a Professional Services Architect, Solutions Architect, Senior Solutions Engineer, or a senior-level Technical Support Engineer, specifically serving large enterprise accounts.
• Architectural Expertise: Hands-on experience designing and implementing complex enterprise software solutions, with a strong background in areas like cloud technologies, industrial IoT, data analytics, or IT/OT integration.
• Enterprise Acumen: In-depth understanding of enterprise IT and OT architectures, governance models, and common challenges.
• Communication & Influence: Exceptional verbal and written communication skills, with the ability to clearly articulate complex technical concepts and value propositions to both technical and executive-level audiences.
• Technical Skills: Demonstrated proficiency with technologies and tools such as RESTful APIs, SQL, and scripting languages (e.g., PowerShell). Experience with proof-of-concept (PoC) engagements and architectural documentation is essential.
• Problem-Solving & Collaboration: A strategic, creative problem-solver with a strong collaborative mindset and a customer-focused approach.
• Preferred Qualification: Experience configuring ServiceNow features and functionality and/or configuring third-party integrations with ServiceNow.
• Language: Fluency in German is required; additional language skills are a plus.
• Travel: Up to 25% travel requirement (domestic & international).

What We Offer

• Onsite onboarding in our HQ office for an optimal start.
• Great compensation and benefits packages, including company achievement bonus or sales bonus, company stocks and regular salary reviews.
• Premiums for the private pension plan (BAV) up to the maximum amount are topped up by TeamViewer.
• Public transport friendly offices.
• Option to lease an e-bike (Germany only).
• Special terms for local gyms.
• Access to Corporate Benefits platform with many discounts.
• Regular team events and company-wide celebrations.
• Open door policy, no dress code rules, frequent all-Hands and Leadership Lunches.
• Hybrid and flexible work time with up to 50% home office.
• Work-From-Abroad program allowing up to 40 days of work outside your contracting country.
• We celebrate diversity as one of our core values and invite you to join and drive one of our CARE initiatives.

TeamViewer is an equal opportunities employer and is committed to building an inclusive culture where everyone feels welcome and supported.