Health-Driven Customer Experience Specialist

AmerisourceBergen Corporation; Österreich; Remote; EUR 29.000 - 33.000; Vollzeit

Zusammenfassung

Cencora is seeking a dedicated customer service professional in Austria to provide proactive and responsive support for assigned accounts. You will process routine orders, inquiries, and service requests through approved channels, and work with internal teams to resolve issues and ensure timely fulfillment.

With 2+ years in customer service or related fields and a preferred HDI/CCSS certification, you will help maintain service continuity and drive improvements in operations.

Qualifikationen

• High School Diploma/GED or equivalent experience required.
• 2+ years of experience in customer service, customer support, order management, customer operations, or sales support, or a related field required.
• Certification in HDI Customer Service Representative (HDI-CSR), CCPC Global Certified Client Service Specialist (CCSS), or equivalent preferred.

Aufgaben

• Delivers proactive and responsive support for assigned customer accounts to maintain service coverage and continuity.
• Processes routine customer orders, inquiries, and service requests through approved channels to support accurate and timely fulfillment.
• Resolves standard issues related to order status, backorders, pricing adjustments, and shipment exceptions to minimize disruption to service delivery.
• Coordinates with internal and external parties, as needed, to address special orders, product availability questions, and fulfillment-related needs.
• Maintains accurate customer, order, and open issue records to support reliable transaction processing and service visibility.
• Escalates non-standard issues and recurring service gaps to appropriate parties to support timely resolution and continuous improvement in service operations.

Kenntnisse

Customer service

Ausbildung

High School Diploma/GED

Jobbeschreibung

Cencora is seeking a dedicated customer service professional in Austria to provide proactive and responsive support for assigned accounts. You will process routine orders, inquiries, and service requests through approved channels, and work with internal teams to resolve issues and ensure timely fulfillment.

With 2+ years in customer service or related fields and a preferred HDI/CCSS certification, you will help maintain service continuity and drive improvements in operations.