Head of Transformation & Process Acceleration

Worldline; Wien; Hybrid; EUR 140,000 - 200,000; Full time

Benefits offered by this job

Hybrid work

Performance bonus

Health programs

Learning & development

Career growth

Job summary

Worldline seeks a Head of Transformation Programmes & Process Acceleration to own the engine room of change, delivering measurable impact across geographies. You will drive customer-led transformation, streamline end-to-end processes, and embed disciplined execution across the group.

You will lead a portfolio spanning multiple business units, ensuring speed and rigor while translating customer signals into actionable programme roadmaps. Fluency in English is required for global collaboration.

Qualifications

• 12+ years leading transformation programmes or process acceleration within a large, complex international organisation.
• Proven track record running multi-workstream transformation portfolios with quantified business impact.
• Experience deploying a company-wide methodology beyond individual projects.
• Strong background turning Voice of the Customer and complaints data into prioritised actions.
• Experience driving transformation within sourcing, procurement, or third-party management environments.
• Lean Six Sigma Black Belt; Master Black Belt or equivalent leadership credentials preferred.
• Fluent English; able to influence executives across a multi-country organisation.

Responsibilities

• Own the Group's transformation programme portfolio end-to-end with pace, prioritisation and delivery discipline.
• Build governance that realises value, resolves blockers, and keeps programmes on time and benefits.
• Act as escalation point to accelerate stalled initiatives and bring momentum where needed.

Skills

Transformation leadership

Portfolio management

Voice of the Customer

Lean Six Sigma

English proficiency

Job description

Worldline seeks a Head of Transformation Programmes & Process Acceleration to own the engine room of change, delivering measurable impact across geographies. You will drive customer-led transformation, streamline end-to-end processes, and embed disciplined execution across the group.

You will lead a portfolio spanning multiple business units, ensuring speed and rigor while translating customer signals into actionable programme roadmaps. Fluency in English is required for global collaboration.