Global Wholesale Operations Director - Remote

Jobgether; Austria; Remote; EUR 90,000 - 130,000; Full time

Benefits offered by this job

Remote work

Full-time role

Global exposure

Asynchronous operations

Job summary

Partner Company, listed via Jobgether, seeks a Senior Wholesale Manager (E-Commerce & Global Retail) to lead wholesale operations remotely from Austria. You will manage order lifecycle, coordinate across time zones, and build scalable processes to support international growth.

The role emphasizes team leadership of distributed groups, KPI-driven performance, and close collaboration with logistics, finance, and sales partners.

Qualifications

• 5+ years in B2B wholesale operations or e-commerce supply chain.
• 2–3 years of remote people management experience.
• Proven use of KPIs and SLAs to drive performance.
• End-to-end wholesale order management experience.
• Experience with international warehouses and 3PL providers.
• Knowledge of invoicing and financial reconciliation.
• Ability to create scalable SOPs and process documents.
• Familiarity with ERP/WMS and collaboration tools.
• Excellent written and verbal English communication.

Responsibilities

• Oversee wholesale and order-capturing lifecycle from inquiry to dispatch.
• Lead distributed teams across shifts and time zones.
• Drive KPI targets and SLA adherence for efficiency and accuracy.
• Manage buyer relationships and resolve escalations.
• Coordinate with 3PLs, warehouses, and logistics.
• Develop and maintain SOPs and workflows across operations.
• Oversee invoicing, packing lists, and payment tracking.
• Provide governance and report on performance improvements.

Skills

Wholesale operations

Team management

KPI/SLAs

Order management

3PL coordination

Invoicing & reconciliation

SOPs & processes

ERP/WMS

English communication

Remote work

Tools

Lark

Slack

Notion

Google Workspace

ERP/WMS

Job description

Partner Company, listed via Jobgether, seeks a Senior Wholesale Manager (E-Commerce & Global Retail) to lead wholesale operations remotely from Austria. You will manage order lifecycle, coordinate across time zones, and build scalable processes to support international growth.

The role emphasizes team leadership of distributed groups, KPI-driven performance, and close collaboration with logistics, finance, and sales partners.