Global Incident Command Lead - 24/7 Reliability & AI Ops

Jobgether; Lavamünd; Vor Ort; EUR 180.000 - 222.000; Vollzeit

Benefits dieser Stelle

Competitive salary

Stock options

Health benefits

USD 500 home-office setup allowance

USD 150 monthly stipend

Zusammenfassung

Jobgether, partnering with a Switzerland-based client, seeks an Incident Operations Lead to build and helm a global incident-management function. You will define severity frameworks, run follow-the-sun coverage, and drive AI-powered automation across teams, ensuring fast, safe, and consistent incident responses.

You will lead a distributed team of Incident Commanders, shape governance, and collaborate with Risk, engineering, and communications to translate incident learnings into tangible

Qualifikationen

• 5+ years in production engineering, SRE, or a closely related technical discipline.
• Hands-on experience commanding high-severity incidents.
• Experience building incident command or major-incident management function.
• Experience designing severity models, escalation frameworks, and incident-response processes.
• Ability to lead distributed teams across multiple time zones and operate a 24x7 on-call rotation.
• Strong influence and stakeholder-management skills to drive action from diverse teams.
• Understanding of reliability metrics and differentiating between productivity gains and real improvements.

Aufgaben

• Lead and scale the incident operations function for the organization’s most critical incidents.
• Establish 24x7 follow-the-sun coverage and escalation paths across regions.
• Develop game days, tabletop exercises, simulations, and certification programs.
• Build and implement AI-powered automation to reduce toil and speed incident response.
• Coordinate with engineering, Risk, and customer communications teams for clear updates.
• Define and track incident KPIs and post-incident actions with accountable owners.
• Maintain the service catalog and ownership data to enable fast incident resolution.

Kenntnisse

Incident management

Team leadership

SRE

AI automation

Cross-timezone coordination

Jobbeschreibung

Jobgether, partnering with a Switzerland-based client, seeks an Incident Operations Lead to build and helm a global incident-management function. You will define severity frameworks, run follow-the-sun coverage, and drive AI-powered automation across teams, ensuring fast, safe, and consistent incident responses.

You will lead a distributed team of Incident Commanders, shape governance, and collaborate with Risk, engineering, and communications to translate incident learnings into tangible