German Customer Support Specialist — Hybrid Malta (Email & Chat)

Cross Border Talents; Wien; Vor Ort; EUR 30.000 - 40.000; Vollzeit

Benefits dieser Stelle

Competitive Salary

Performance Bonuses

Transportation Provided

Relocation Support

Career Growth

Hybrid Work Model

Zusammenfassung

A customer support solutions provider is seeking a German Customer Support Specialist to handle inquiries via email and live chat in Malta. The ideal candidate is fluent in German, has a passion for customer service, and is eager to grow professionally. This position offers competitive salary, performance bonuses, and a hybrid work model for a balanced work-life experience.

Qualifikationen

• 0-1 year experience in customer support.
• EU citizenship or Maltese Residency Card required.

Aufgaben

• Respond to customer queries via email with clear and prompt communication.
• Moderate user-generated content to ensure compliance with company policies.
• Identify and address potential scams or fraudulent activities to maintain platform security.
• Accurately document customer interactions and resolutions.

Kenntnisse

Fluent in German (C2 level)

Leadership skills

Analytical skills

Communication skills

Eagerness to learn and grow

Jobbeschreibung

German Customer Support Specialist Hybrid in Malta (Chat & Email Only)

Job Openings German Customer Support Specialist Hybrid in Malta (Chat & Email Only)

About the job German Customer Support Specialist Hybrid in Malta (Chat & Email Only)

Ready to elevate your career?

We’re on the lookout for a Customer Success Specialist to join our dynamic team! If you’re innovative, personable, and thrive in a fast-paced, ever-evolving environment, this could be the perfect fit for you.

Role Overview:

As a Customer Support Specialist, you’ll handle customer inquiries and resolve issues exclusively through email and live chat—no phone support required.

Key Responsibilities:

• Respond to customer inquiries via email with clear, timely communication (no phone calls needed)
• Moderate user-generated content, ensuring adherence to company policies and standards
• Detect and address potential scams or fraudulent activities to maintain a secure online environment
• Log customer interactions and resolutions accurately for record-keeping
• Work collaboratively with team members to improve processes and enhance customer experiences
• Provide detailed, accurate information using the best tools and resources
• Achieve personal and team performance goals
• Collaborate with internal and client teams to deliver seamless support
• Attend training sessions to ensure compliance with moderation guidelines
• Support multiple workflows, clients, and markets as required

Requirements:

• Fluent in German (C2 level)
• EU citizenship or Maltese Residency Card
• 0-1 year experience in customer support
• Strong leadership, analytical, and communication skills
• Eagerness to learn and grow

Why Join Us:

• Competitive Salary:We recognize your skills and dedication
• Performance Bonuses:Earn rewards for your achievements
• Transportation Provided:Company transport from designated pick-up points
• Relocation Support:Assistance for a smooth transition
• Career Growth:Opportunities for advancement and professional development
• Hybrid Work Model:Flexible work options for a better work-life balance

If you’re ready to embark on a fulfilling customer support journey, apply today, and we’ll be in touch!