Front Office Agent (m/w/d)

Sircle Collection; Wien; Vor Ort; EUR 21.000 - 29.000; Vollzeit

Benefits dieser Stelle

Public transit allowance

Gym membership

Birthday day off

Free daily meal

Employee discounts

Team-building outings

Zusammenfassung

Sircle Collection's Max Brown Hotel 5th District in Vienna is seeking a Front Desk Agent who welcomes guests with warmth and Viennese charm, handling check-in/check-out and reservations.

You will be the first point of contact, manage cash per policy, provide local tips, and collaborate with front office and other departments to ensure smooth operations. Fluent German and English are required.

Qualifikationen

• Completed vocational training in the hotel industry.
• First work experience in the front office.
• Ideally knowledge of Shiji.
• Strong commitment to high quality service.

Aufgaben

• Check-in and check-out of guests.
• Answer phone calls and handle reservation requests.
• Take responsibility for cash handling according to policy.
• Serve as a welcoming host and provide Vienna insider tips.
• Collaborate with supervisors and front office manager to ensure efficient operations.
• Maintain active communication across hotel departments.

Kenntnisse

German language

English language

Front desk experience

Ausbildung

Vocational training in hotel industry

Tools

Shiji knowledge

Jobbeschreibung

Job Description

Are you ready to create unforgettable stays for our guests? As a Front Desk Agent at Max Brown 5th District, you will bring authentic Viennese charm to our visitors and ensure that every guest feels right at home with your warm and welcoming service.

Why This Role Is Special

Our hotel is not just about hospitality – we focus on genuine, heartfelt service. As the first point of contact for our guests, you play a crucial role in making their stay an unforgettable experience with your friendly and attentive manner.

• You will be a member of the Max Brown Front Office Team
• You see yourself as a host, welcome our guests warmly and deal with them openly and charmingly
• You carry out the Check-In/Check-Out of our guests
• You take phone calls and take reservation requests
• You take responsibility for the cash management according to the credit policy
• You give our guests insider tips for Vienna
• You actively support the supervisors and the front office manager and contribute to an effective and efficient operational process
• You ensure an active communication flow between all departments of the hotel

Job Requirements

• You have a completed vocational training in the hotel industry, as well as first work experience in the front office and ideally Shiji knowledge
• You have the highest standards of quality and service, work independently and are a host with all your heart
• Furthermore you are a team player, reliable and flexible
• You also have very good German & English skills

About Sircle Collection

We are an independent group of creative hospitality brands founded in 2011 by award-winning industry expert Liran Wizman. In our 9 years, our Amsterdam-based company has grown to include three hotel brands across 13 locations, three restaurants, one design concept store and three landmark properties—all set in some of Europe’s most inspiring neighborhoods. Our brands include Sir Hotels, Max Brown Hotels, Park Centraal Hotels, X BANK, Seven North, The Rooftop at Sir Victor, Bar Claes, as well as the properties of the W Amsterdam, the Edition Milan and more. In everything we do, we are focused on creating singular and surprising experiences for our guests. Learn more on sirclecollection.com.

Our Company Values

• We provide heartfelt service: we believe in the importance of hospitality, and we respect and nurture the communities around us.
• Creativity is our backbone: each member of our company is creative, and we use that to create tailor‑made, one‑of‑a‑kind experiences.
• We are ambitious: we are always looking for the new, next and different, and we believe in growing ourselves.
• We are surprising: we are fluid, we don’t settle, and we embrace uncertainty.

Benefits

• Public transportation allowance
• Gym membership allowance
• Extra day off on your birthday
• Free in‑house experience per year
• Company drinks & team‑building outing
• Employee discounts and Family & Friends discounts within Sircle Collection
• Free daily meal
• Access to a wide range of corporate discounts via our benefits webpage

The monthly gross salary for this position is € 2.263,- (based on full time).

We are an equal opportunity employer and committed to non-discrimination. We believe in hiring a diverse workforce and sustaining an inclusive culture.

Details

• Vienna, Austria

Front Office

Max Brown Hotel 5th District