Express Delivery Network Specialist

Manning Global AG; Wien; On-site; EUR 60,000 - 90,000; Full time

Job summary

Manning Global AG invites applications for Express Delivery Network Specialist to join our client in Austria, Vienna-based office. You will oversee KPI monitoring, network stability, and onboarding of franchisees to ensure compliant, efficient operations across the delivery network.

The ideal candidate holds a bachelor’s degree in Logistics or a related field and 3+ years’ experience in express logistics, with strong data analytics and vendor management skills, plus readiness to travel for field

Qualifications

• Bachelor’s degree in Logistics, Supply Chain Management, Operations, or related fields.
• 3+ years of experience in express delivery or parcel logistics, with network/subcontractor or hub operations.
• Strong data analytics skills and proficiency with logistics management systems.

Responsibilities

• KPI management: monitor and improve key operational metrics across the delivery network/franchisees.
• Inspections & corrective actions: audits and enforce action plans for non-compliance.
• Risk control & emergency response: contingency plans for peak seasons and disruptions.
• Onboarding & offboarding: audits, evaluations, and contract management for franchisees.
• Enablement & training: SOPs, safety protocols, and vendor management training.
• Dispute resolution: mediate disputes between branches, hubs, and subcontractors.
• Routing & coverage: optimize last-mile zones and routes.
• Cost efficiency: optimize transport costs and sorting center performance.
• Sourcing: searching and monitoring new vendors.

Skills

Data analytics

Vendor management

Conflict resolution

Interpersonal skills

Education

Bachelor’s degree in Logistics, Supply Chain Management, Operations, or related fields

Job description

Manning Global, an Internationally renowned staffing and managed services organization specializing in providing staffing solutions for leading corporations in AI, IT & Telecoms, Engineering, Digital Media, Automotive and Renewable Energy is recruiting for Express Delivery Network Specialist on behalf of one of their blue-chip international clients to join their organization in Austria.

Job Title:

Express Delivery Network Specialist

Employment:

Full time

Start Date:

October/2026

Country:

Austria - Office based - Vienna

Salary range:

Dependent upon experience

Key Responsibilities

Operational Quality & Network Stability:

KPI Management: Monitor and improve key operational metrics across the delivery network/franchisees, including collection rate, delivery rate, transit time (SLA/P90), backlogs, customer complaint rates, and loss/damage rates.

Inspections & Corrective Actions: Conduct regular on-site and data-driven audits of local branches and hubs; identify operational anomalies and non-compliance, and enforce corrective action plans.

Risk Control & Emergency Response: Establish contingency plans for peak seasons, extreme weather, or local operational failures to ensure continuous, stable network performance.

Lifecycle Management of Franchisees / Subcontractors:

Onboarding & Offboarding: Oversee qualification audits, performance evaluations, and contract management for new franchisees/subcontractors; manage the exit/offboarding process for underperforming partners.

Enablement & Training: Train partners on standard operating procedures (SOPs), safety protocols, and operational management to improve local performance.

Dispute Resolution: Mediate disputes between branches, hubs, and subcontractors regarding delivery settlements, scanning compliance, and service boundaries.

Network Planning & Cost Optimization:

Routing & Coverage: Collaborate with network planning teams to optimize last-mile delivery zones, eliminate service blind spots, and streamline linehaul/feeder routes.

Cost Efficiency: Analyze and optimize last-mile payout structures, transport costs, and sorting center efficiency to lower overall cost-per-piece.

Searching and monitoring new vendors.

Experience/Qualifications

Bachelor’s degree or diploma in Logistics, Supply Chain Management, Operations, or related fields.

3+ years of experience in the express delivery or parcel logistics industry, with at least 2 years in network management, subcontractor management, or hub operations.

Deep understanding of end-to-end parcel operations (pickup, sorting, linehaul, last-mile delivery), last-mile cost structures, and settlement models.

Strong data analytical skills; proficient in logistics management systems and reporting tools to identify and resolve operational bottlenecks.

Excellent interpersonal, conflict-resolution, and vendor management skills.

Strong result orientation, capability to work under pressure, and willingness to travel or conduct hands-on field visits.