EWM Key User (m/f/d)

Bertelsmann; Kronstorf; Vor Ort; EUR 39.000 - 46.000; Vollzeit

Benefits dieser Stelle

Training programs

Mentoring

Modern tools environment

Zusammenfassung

Arvato, part of Bertelsmann, is seeking a SAP EWM-focused Operations Support specialist in Austria. You will connect operations, customer key users, and IT to ensure reliable SAP EWM-driven processes in a hands-on logistics environment.

You will bridge gaps between operations, IT, and customers, deliver trainings, and support system rollouts and improvements, ensuring stable and efficient workflows. English fluency is required; German is a plus.

Qualifikationen

• Experience in warehouse, logistics, or distribution environments.
• Knowledge of SAP EWM or experience as a Key User, Super User, or Power User of an ERP or Warehouse Management System.
• Basic understanding of IT processes, ticket management, and system-supported workflows.
• Very good English skills; German language skills are an advantage.
• Structured, solution-oriented, and self-driven approach with ownership.
• Strong interpersonal and teamwork skills with the ability to explain complex topics clearly.

Aufgaben

• First-Level Support for SAP EWM: act as the primary contact for operational employees on SAP EWM questions and issues.
• Bridge Operations, IT, and Customer requirements by coordinating cross-functional collaboration.
• Deliver training sessions, onboarding activities and short learning modules; communicate changes clearly.
• Support system rollouts, changes, testing activities, and updates to ensure stable processes.
• Document, analyze, and escalate more complex system-related issues, track progress to resolution.

Kenntnisse

Logistics experience

SAP EWM knowledge

ERP/WMS familiarity

IT processes understanding

Ticket management

English fluency

German helpful

Communication & teamwork

Tools

SAP

ERP systems

Jobbeschreibung

Company Description

Arvato is an innovative and globally leading 3PL service provider in the field of supply chain management and e-commerce. With 20,000 team members at more than 100 locations, we focus on the Consumer Products, Tech, Healthcare, Automotive and Publisher industries.

You will work in an environment built on collaboration, respect, commitment and curiosity - a place where you can grow, contribute your ideas and make a difference. Be part of a team that delivers logistics excellence and shapes global supply chains. Because working at Arvato means: Together, we're on it.

Job Description

Are you passionate about supporting operational teams, ensuring stable processes, and taking ownership in a dynamic logistics environment? Join us and play an important role in connecting operations, customer key users, and IT while actively shaping reliable SAP EWM-driven processes. With a hands‑on mindset, clear communication, and a strong sense of responsibility, you help teams grow together and deliver results that matter. Are you on it?

• First-Level Support for SAP EWM: Serve as the primary point of contact for operational employees regarding SAP EWM-related questions and issues, ensuring smooth day-to-day operations within the customer’s system.

• Bridging Operations, IT, and Customer requirements: Coordinate collaboration between operational teams, customer key users, and the IT department to ensure effective communication and issue resolution.

• Training and Knowledge Transfer: Deliver training sessions, onboarding activities, and short learning modules. Communicate new functionalities and process changes in a clear, practical, and user-friendly manner.

• Process Stability and Continuous Improvement: Support system rollouts, changes, testing activities, and updates to ensure stable and efficient operational processes.

• Structured Incident and Ticket Management: Document, analyze, and escalation more complex system-related issues, while tracking progress and ensuring timely follow-up through resolution.

Qualifications

• Logistics and Systems Experience: Experience in warehouse, logistics, or distribution environments. Ideally, knowledge of SAP EWM or experience as a Key User, Super User, or Power User of an ERP or Warehouse Management System.
• IT and Process Understanding: Basic understanding of IT processes, ticket management, and system-supported workflows.
• Language Skills: Very good English skills are required. German language skills are an advantage.
• Working Style and Accountability: Structured, solution-oriented, and self-driven approach to work, combined with a willingness to take ownership and responsibility.
• Communication and Teamwork: Strong interpersonal skills with a collaborative mindset and the ability to communicate complex topics in a clear and understandable manner.

Additional Information

The starting salary for this position is €3,800.00 gross per month. Depending on qualifications and professional experience, we are willing to offer a higher salary.

Growth and development: We invest in your professional and personal development through trainings, internal learning formats and mentoring by experienced colleagues.

• Digital and innovative environment: You can expect digitalized and largely automated processes as well as modern tools. You will work in an environment where new ideas are welcome and the status quo is regularly challenged.
• Team culture and informal collaboration: We foster an open culture, short decision-making paths and trust-based collaboration. Mutual feedback, appreciation and a "we before me" mindset are part of how we work.

We welcome applications from people who contribute to the diversity of our company. For us, diversity includes in particular cultural and social background, religion, age, disability, gender and sexual identity.

Do you have any questions? Feel free to get in touch with us.

Andrea Klinger | HR Management | Phone: [phone] | Email: [e-mail]

Disclosure requirements pertaining to the collection of your personal data:

Responsible for processing the information provided in your application is the company specified in the job advertisement, with its registered office as indicated. The company processes your data for the purpose of establishing an employment relationship on the basis of Art. 6 (1) b GDPR / Section 26 (1) sentence 1 BDSG.

The retention period for your data is determined by the statutory time limits applicable in the respective country, beginning upon completion of the recruitment process. You can find these here.

You can contact the company's Data Protection Officer at the above-mentioned postal address.

Further information on data protection and your rights can be found here.