EWM Key User (m/f/d)

Arvato SE; Österreich; Vor Ort; EUR 39.000 - 46.000; Vollzeit

Zusammenfassung

Arvato SE in Austria is seeking an SAP EWM-focused First-Level Support professional to join our logistics team. You will serve as the primary contact for operational staff, bridging Operations, IT and customer requirements while ensuring stable processes and reliable SAP EWM-driven workflows.

We offer a collaborative environment with growth opportunities, trainings and mentoring. The role includes training delivery, incident management, and participation in system rollouts; starting salary is

Qualifikationen

• Experience in warehouse, logistics, or distribution environments.
• Knowledge of SAP EWM or experience as Key User, Super User, or Power User of an ERP or Warehouse Management System.
• Basic understanding of IT processes, ticket management, and system-supported workflows.
• Very good English skills; German language skills are an advantage.

Aufgaben

• First-Level Support for SAP EWM: Serve as the primary contact for operational employees regarding SAP EWM questions and issues.
• Bridging Operations, IT, and Customer requirements: Coordinate collaboration between teams and IT to ensure effective communication and resolution.
• Training and Knowledge Transfer: Deliver training sessions, onboarding activities, and learning modules; communicate new functionalities clearly.
• Process Stability and Continuous Improvement: Support system rollouts, changes, testing, and updates for stable processes.
• Structured Incident and Ticket Management: Document and analyze complex issues and track progress through resolution.

Kenntnisse

Logistics experience

SAP EWM knowledge

ERP/WMS familiarity

English language

Jobbeschreibung

Arvato is an innovative and globally leading 3PL service provider in the field of supply chain management and e-commerce. With 20,000 team members at more than 100 locations, we focus on the Consumer Products, Tech, Healthcare, Automotive and Publisher industries.

You will work in an environment built on collaboration, respect, commitment and curiosity - a place where you can grow, contribute your ideas and make a difference. Be part of a team that delivers logistics excellence and shapes global supply chains. Because working at Arvato means: Together, we’re on it.

Job Description

Are you passionate about supporting operational teams, ensuring stable processes, and taking ownership in a dynamic logistics environment? Join us and play an important role in connecting operations, customer key users, and IT while actively shaping reliable SAP EWM-driven processes. With a hands-on mindset, clear communication, and a strong sense of responsibility, you help teams grow together and deliver results that matter. Are you on it?

First-Level Support for SAP EWM: Serve as the primary point of contact for operational employees regarding SAP EWM-related questions and issues, ensuring smooth day-to-day operations within the customer’s system.

Bridging Operations, IT, and Customer requirements: Coordinate collaboration between operational teams, customer key users, and the IT department to ensure effective communication and issue resolution.

Training and Knowledge Transfer: Deliver training sessions, onboarding activities, and short learning modules. Communicate new functionalities and process changes in a clear, practical, and user-friendly manner.

Process Stability and Continuous Improvement: Support system rollouts, changes, testing activities, and updates to ensure stable and efficient operational processes.

Structured Incident and Ticket Management: Document, analyze, and elevate more complex system-related issues, while tracking progress and ensuring timely follow-up through resolution.

Qualifications

• Logistics and Systems Experience: Experience in warehouse, logistics, or distribution environments. Ideally, knowledge of SAP EWM or experience as a Key User, Super User, or Power User of an ERP or Warehouse Management System.
• IT and Process Understanding: Basic understanding of IT processes, ticket management, and system-supported workflows.
• Language Skills: Very good English skills are required. German language skills are an advantage.
• Working Style and Accountability: Structured, solution-oriented, and self-driven approach to work, combined with a willingness to take ownership and responsibility.
• Communication and Teamwork: Strong interpersonal skills with a collaborative mindset and the ability to communicate complex topics in a clear and understandable manner.

Additional Information

The starting salary for this position is €3,800.00 gross per month. Depending on qualifications and professional experience, we are willing to offer a higher salary.

Growth and development: We invest in your professional and personal development through trainings, internal learning formats and mentoring by experienced colleagues.

• Digital and innovative environment: You can expect digitalized and largely automated processes as well as modern tools. You will work in an environment where new ideas are welcome and the status quo is regularly challenged.
• Team culture and informal collaboration: We foster an open culture, short decision‑making paths and trust‑based collaboration. Mutual feedback, appreciation and a “we before me” mindset are part of how we work.

We welcome applications from people who contribute to the diversity of our company. For us, diversity includes in particular cultural and social background, religion, age, disability, gender and sexual identity.