European COO: Build multilingual customer ops & growth

Cryptonow; Wien; On-site; EUR 150,000 - 210,000; Full time

Benefits offered by this job

European growth exposure

Collaborative, innovative environment

Professional growth opportunities

Strategic influence across Europe

Job summary

Cryptonow Austria, part of the Cryptonow Group, is expanding across Europe and seeks a hands-on Chief Operating Officer to lead operational execution. The role focuses on customer excitement, compliance, mid-office, and running crypto platform services across 10+ countries with multilingual teams.

You will recruit, train and scale EU operations, ensuring regulatory alignment and exceptional customer happiness at scale as we grow across Europe.

Qualifications

• Proven experience as COO or in a senior operations leadership role.
• Experience managing decentralized customer support across multiple countries and languages.
• Strong understanding of regulatory requirements in financial services.
• Proven ability to recruit, train and develop customer operations teams.
• Excellent leadership, strategic thinking and problem-solving skills.
• Fluency in German and English; additional European languages are a plus.

Responsibilities

• Build and lead the EU customer operations team from the ground up across 10+ countries.
• Develop strategies for outstanding customer experiences and operational excellence.
• Manage decentralized EU customer support with multilingual capabilities.
• Oversee recruitment, training and development of customer support staff.
• Ensure regulatory compliance in mid-office and risk controls in the EU.
• Optimize day-to-day operations to ensure seamless service delivery.
• Collaborate with executive team to craft company-wide strategies for growth.
• Represent the company at industry events and media engagements as needed.
• Foster a culture of continuous improvement and teamwork across markets.

Skills

COO experience

Operations management

Customer support leadership

Regulatory compliance

Team building across countries

German & English fluency

Job description

Cryptonow Austria, part of the Cryptonow Group, is expanding across Europe and seeks a hands-on Chief Operating Officer to lead operational execution. The role focuses on customer excitement, compliance, mid-office, and running crypto platform services across 10+ countries with multilingual teams.

You will recruit, train and scale EU operations, ensuring regulatory alignment and exceptional customer happiness at scale as we grow across Europe.