Danish-Speaking Support Specialist: Global Chat & Email

JobsinAustria; Wien; Vor Ort; EUR 17.000 - 20.000; Vollzeit

Zusammenfassung

Join an International Customer Support Team in Athens, Greece, and support Danish-speaking users via chat and email. The role focuses on account management, troubleshooting, monetization inquiries, and partner questions in a fast-paced, multicultural environment.

We offer a relocation-supported, full-time position with onboarding, ongoing training, and opportunities for career development in an international setting.

Qualifikationen

• Native or near-native Danish (C1 preferred).
• Fluent English (C1).
• Excellent written communication skills.
• Strong computer literacy and internet navigation skills.
• Good knowledge of Microsoft Office.
• Ability to multitask in a fast-paced environment.
• Typing speed of at least 25 words per minute with 85% accuracy.
• Previous customer support experience is an advantage but not required.
• Knowledge of Google Ads is considered a plus.

Aufgaben

• Provide professional customer support via chat and email.
• Assist customers with account settings, content management, and technical troubleshooting.
• Support inquiries related to monetization, account recovery, and partner programs.
• Handle appeals regarding content removals and channel suspensions.
• Answer questions about channel performance, subscriber growth, and analytics.
• Manage approximately 20–25 customer cases per day while maintaining high-quality service.
• Accurately document customer interactions.
• Continuously learn new tools, products, and processes.

Kenntnisse

Danish language

English language

Written communication

Multitasking

Typing 25 wpm

Tools

Microsoft Office

Google Ads

Jobbeschreibung

Join an International Customer Support Team in Athens, Greece, and support Danish-speaking users via chat and email. The role focuses on account management, troubleshooting, monetization inquiries, and partner questions in a fast-paced, multicultural environment.

We offer a relocation-supported, full-time position with onboarding, ongoing training, and opportunities for career development in an international setting.