Customer Service Technical Support

Laerdal Medical AS; Wien; Vor Ort; EUR 31.000 - 47.000; Vollzeit

Benefits dieser Stelle

Flexible working hours

Growth opportunities

International environment

Zusammenfassung

Laerdal Medical in Vienna seeks a Customer support IT to assist the team in supporting premature and newborn simulators. This is a full-time role (38.5 hours/week) with a 6-month contract and potential extension, located at Lehárgasse 1/5, 1060 Vienna.

Responsibilities include 1st/2nd level support via email/phone, remote access, ticketing, and system maintenance, plus occasional international visits. Customer-oriented, independent, and analytical work are essential.

Qualifikationen

• Education in IT field (HTL or comparable training).
• Basic knowledge of network infrastructure.
• Excellent written and spoken German.
• Very good written and spoken English; other languages an advantage.

Aufgaben

• Communication with international customers and problem solving via remote access to systems worldwide.
• 1st and 2nd level support via email and telephone
• Ticket processing and tracking
• Commissioning and maintenance of customer systems at the Vienna location, and occasional on-site visits (international)
• Documenting problem cases and contributing to software improvements.

Kenntnisse

Customer service

Analytical thinking

Independent work

German language

English language

Ausbildung

HTL or comparable technical training

Jobbeschreibung

Customer support IT

Make animpact with Laerdal!

Make a difference with Laerdalwhere immersive technology transforms healthcare quality and education acrossthe globe. With over 2,200 colleagues, join a team where collaboration andengagement are prioritized in helping save one million more lives, every year,by 2030.

About the role

We are looking to fill the position of customer support to assist our team in the customer support department of our premature and newborn simulators.

(Full-time position, 38.5 hours/week; 6-month employment contract with the option of extension; Location: Lehárgasse 1/5, 1060 Vienna)

Key Responsibilities

• Communication with our international customers and independent problem solving via remote access to systems worldwide
• 1st and 2nd level support via email and telephone
• Ticket processing and tracking
• Commissioning and maintenance of customer systems at the company location in Vienna, as well as occasionally at customer sites (international
• Documenting problem cases and assisting in the improvement and further development of the software

What we are looking for

• Education and training in the IT field (HTL or comparable technical training)
• Basic knowledge of network infrastructure
• High level of service and customer orientation
• Professional demeanour and polite manners
• Enjoy working independently and analytical thinking
• Excellent written and spoken German
• Very good written and spoken English, other foreign languages an advantage
• High sense of responsibility

What we offer:

• Innovative, international working environment
• Varied and challenging range of tasks, contribution to our mission
• Opportunities for personal and professional growth
• Flexibel working hours