Clinical Product Educator

Insulet Corporation; Österreich; Vor Ort; EUR 55.000 - 85.000; Vollzeit

Zusammenfassung

Insulet Corporation in Austria is seeking a Clinical Product Educator to deliver virtual training and ongoing clinical support for the Omnipod insulin management system. This full-time, home-based role empowers people living with diabetes through education, onboarding, and collaboration with Customer Care and Commercial teams.

You will conduct virtual customer training, support Pod therapy initiation, manage escalated cases with a focus on patient outcomes, and document interactions in

Qualifikationen

• Bachelor’s degree or equivalent required.
• 2–5 years’ experience in a similar role.
• CDE/RD/RN credentials strongly preferred.

Aufgaben

• Conduct customer training virtually for PDM settings, product conversions, and software setup.
• Promote Pod therapy and educate customers to support initiation.
• Handle escalated cases in collaboration with Customer Care; document interactions in Salesforce.

Kenntnisse

Public speaking

Clinical training

Remote training

Ausbildung

Bachelor's degree or equivalent

Tools

Zoom

Microsoft Teams

WebEx

Jobbeschreibung

Job Summary

Join Insulet as a Clinical Product Educator, delivering virtual training and support to customers using the Omnipod® insulin management system. In this home-based role, you will empower people living with diabetes through education, onboarding, and ongoing clinical support while collaborating closely with Customer Care and Commercial teams.

Position Overview

The Clinical Product Educator will predominantly provide clinical initiations to customers on the Omnipod insulin management system. This virtual role supports territories with high clinical demand to provide Pod therapy initiation through online platforms. The role will also support the customer care team to handle escalated customer cases. This position is full time home based role, initially working Monday to Friday however flexible hours may be required to meet customer demand e.g. weekday evenings and Saturdays.

Responsibilities

• Conduct customer training virtually for Personal Diabetes Manager (PDM) settings or setting changes, and product conversions, assistance with setting up Diabetes Management Software, calibrating medical device components for support of automated blood glucose management, etc.
• Proactively communicates Pod start diary availability through online calendar tool.
• Assists customer care to case manage frequent flyer troubleshooting to optimise Pod Therapy Supports Territories with high CSM clinical demand, recording training completion in Salesforce.
• Provides Field Feedback to Manager on field-based training of customers and HCPs.
• Ability to perform administrative duties and turn in on a timely basis.
• Perform other duties as assigned.
• Handle escalated customer care contacts that require a deeper knowledge and understanding of medical events, repeat product issues, Personal Diabetes Manager (PDM) settings or setting changes, and Continuous Glucose Monitoring (CGM) systems.
• Follow standardized workflows as defined by the organization, including fully documenting all customer interactions in Customer Relationship Management system and meet departmental service levels.
• Proactively reach out to help manage customer relationships.
• Promote the benefits of insulin pump therapy and offer continuous education to customers.
• Works in conjunction with Product Support, Clinical Business and Customer Care Education and Experience.

Minimum Requirements

• Bachelor’s degree, or equivalent.
• 2 – 5 years’ experience in a similar role.
• Professional up to date credentials and/or certifications are mandatory: i.e. Certified Diabetes Educator (CDE), Registered Dietitian (RD), or Registered Nurse (RN).
• Highly competent in the use of virtual communication computer systems e.g., Zoom, Microsoft Teams, WebEx etc.

Desired Skills and Competencies

• Experience training and/or managing pump patients strongly preferred
• Certified Diabetes Educator (CDE) or similar local equivalent is strongly preferred
• Self-starter who requires minimal direction and who can respond rapidly to changing circumstances
• Prior industry/commercial experience strongly preferred
• Professional and polished presentation skills
• Strong interpersonal communications, both oral and written
• Strong contributing member of the commercial team
• High proficiency with computers

Physical Requirements

• The ability to attend Insulet Internal Clinical or Sales meeting may be required
• The work environment will be predominantly the home office
• Some lifting may be required when sending or receiving shipments, in handling samples, supplies or literature, and transport of laptop computer

Insulet Corporation (NASDAQ: PODD), headquartered in Massachusetts, is an innovative medical device company dedicated to simplifying life for people with diabetes and other conditions through its Omnipod product platform. The Omnipod Insulin Management System provides a unique alternative to traditional insulin delivery methods. With its simple, wearable design, the tubeless disposable Pod provides up to three days of non‑stop insulin delivery, without the need to see or handle a needle. Insulet’s flagship innovation, the Omnipod 5 Automated Insulin Delivery System, integrates with a continuous glucose monitor to manage blood sugar with no multiple daily injections, zero fingersticks, and can be controlled by a compatible personal smartphone in the U.S. or by the Omnipod 5 Controller. Insulet also leverages the unique design of its Pod by tailoring its Omnipod technology platform for the delivery of non-insulin subcutaneous drugs across other therapeutic areas.

For more information, please visit insulet.com and omnipod.com.

We are looking for highly motivated, performance-driven individuals to be a part of our expanding team. We do this by hiring amazing people guided by shared values who exceed customer expectations. Our continued success depends on it!

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Insulet Corporation is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. (Know Your Rights)

Insulet employees are all focused on the same goal — to make a difference. Our relentless passion is to simplify life for people with diabetes. We excite and empower employees to bring their best selves to work through a culture that supports a healthy work and life balance. We set the bar high to meet customer needs, and our priority is to ensure our employees are equipped and supported to help us get there. We foster and celebrate curiosity, innovation, and learning. Our teams work collaboratively and are empowered to drive the best actions for our customers. Our innovation spirit and customer‑centric focus position us as global pioneers — leading the way to improve health outcomes with revolutionary medical devices while breaking down barriers to access.