Client Advisor Wien

Fendi Italia Srl; Wien; Vor Ort; EUR 52.000 - 60.000; Vollzeit

Zusammenfassung

Fendi Italia Srl in Vienna seeks a Client Advisor to deliver exceptional, luxurious service, promoting FENDI history and craftsmanship. This role focuses on personal styling, product knowledge, and creating unforgettable experiences for clients.

You will lead sales, engage in upselling across categories, manage CRM-driven relationships, and support store operations to maintain stock accuracy and a premium customer environment.

Qualifikationen

• 2-3 years’ experience in Fashion/Luxury Sale.
• Bachelor’s degree or equivalent preferred.
• Strong selling and communication skills.
• Excellent relationship building abilities.

Aufgaben

• Lead individual sales and achieve targets.
• Engage in upselling, cross selling, and multiple selling across all categories.
• Strengthen customer relations and loyalty using CRM tools.
• Operate stock transfers, payments, and customer database input.
• Maintain inventory accuracy and showroom presentation.

Kenntnisse

Luxury sales

Customer relations

Upselling

Communication skills

Multitasking

Image management

Ausbildung

Bachelor's degree

Tools

Retail management system

Jobbeschreibung

As a FENDI Ambassador the Client Advisor is expected to provide an extraordinary and luxurious experience to the clients, through the promotion of FENDI history, craftmanship, quality of materials and creativity.

Main Responsibilities

• Lead individual sales and achieve performance target and KPI
• Engage in upselling, cross selling and multiple selling for all product categories

Client Management

• Strengthen customer relations, and nurture loyal FENDI customer base also implementing appropriate CRM tools
• Manage customer service quality, to meet customer expectations by offering professional and individual human touch with the client

Store Operations

• Be able to correctly operate the retail management system for stock transfers, payments, stock inquires and customer database input

Store Management

• Support in maintain the inventory accuracy by properly receive display and store merchandise according to company guidelines

Profile

• 2-3 years’ experience in Fashion/Luxury Sale
• Bachelor’s Degree or equivalent is preferred
• Manages own image standards on a high level
• Strong selling and communication skills are necessary
• Excellent relationships skills
• Organization, professionalism, self-confidence
• Computer skills and Retail management system knowledge
• Goal oriented approach, multitasking
• Strong knowledge and/or interest for Fashion/Luxury Industry