PRADA Senior Client Advisor

Prada; Österreich; Vor Ort; EUR 42.000 - 66.000; Vollzeit

Zusammenfassung

PRADA Store Vienna is seeking a Senior Client Advisor to embody luxury service and drive client engagement. You will understand client preferences, offer expert fashion advice, and elevate the brand experience through personalized service.

You will engage with clients in German and English, maintain relationships via CRM, and contribute to sales targets while maintaining store standards. This is a full-time, in-store role at our Vienna flagship.

Qualifikationen

• Excellent communication and interpersonal skills for diverse clients.
• Strong sales and negotiation skills to meet and exceed targets.
• Passion for luxury fashion and understanding of the luxury retail market.
• Fluent German and English both spoken and written.

Aufgaben

• Welcome and serve the customer, delivering an excellent in-store experience at all times.
• Maintain and develop client relationships via CRM and digital tools.
• Proactively engage in cross-selling with all departments to maximize sales and KPIs.
• Stay up-to-date with fashion trends and competitors.
• Demonstrate brand and product knowledge.
• Handle customer complaints by liaising with the line manager as needed.
• Maintain high shop floor standards and stock procedures; ensure visual displays meet guidelines.
• Contribute to a high level of security and prevent product thefts.

Kenntnisse

Client relationship

Sales targets

Luxury retail

Communication

German fluency

English fluency

Jobbeschreibung

Job Details

We are seeking a passionate and dedicated Senior Client Advisor (m/f/d) to join our dynamic team in our PRADA Store in Vienna. As a Senior Client Advisor, you will embody the essence of PRADA, ensuring that every customer interaction reflects our commitment to excellence. You will engage with our clients, understand their unique preferences, and offer expert advice to enhance their brand experience.

Responsibilities

• Welcome and serve the customer providing an excellent in-store experience at all times.
• Maintain and develop client relationships through an individual approach, leveraging also on CRM and digital tools.
• Be proactively engaged in cross-selling with all Departments and maximizes sales opportunity in order to achieve individual sales target and KPIs.
• Ensure to be up-to-date knowing fashion trends and competitors.
• Prove Brand and product knowledge.
• Deal effectively with customer complaints by liaising with the line manager when necessary.
• Ensure and maintain the shop floor and visual display high standard, complying with Company operational guidelines and stock procedures.
• Contribute to ensuring a high level of security and is attentive to preventing product thefts.

Knowledge and Skills

• Excellent communication and interpersonal skills with the ability to connect with a diverse clientele.
• Strong sales and negotiation skills, with the ability to meet and exceed sales targets.
• Passion for luxury fashion trends, and an understanding of the luxury retail market.
• Fluent spoken German and English expected.

Prada Group promotes an inclusive work environment, ensuring equal opportunities for all candidates, regardless of gender, ethnicity, sexual orientation, disability, or other personal characteristics. We believe that diversity is a value and we are committed to build a fair and respectful workplace for all.