Aviation Training Center Customer Concierge

CAE; Wien; Vor Ort; EUR 26.000 - 34.000; Vollzeit

Zusammenfassung

CAE is expanding its Business Aviation Training Centre in Vienna (Schwechat). We seek a Customer Services Representative to deliver exceptional service to customers and visitors, liaise with internal teams, and support daily operations of the training centre.

The role requires a customer-first mindset, strong communication, and the ability to handle multiple tasks in a fast-paced setting. Join CAE's global mission to enhance safety and readiness, with responsibilities spanning front desk duties,

Qualifikationen

• GCSE English and Maths (or equivalent).
• Proficiency in Microsoft Office applications, including Word and Excel.
• Excellent interpersonal and communication skills.
• Organized with a collaborative, team-oriented approach.
• Strong ability to multitask and manage competing priorities.
• High attention to detail and accuracy.

Aufgaben

• Welcome customers and visitors to the Training Centre, ensuring registration and security procedures are followed.
• Act as the primary point of contact for customers and visitors throughout their time at the Training Centre.
• Collaborate with internal departments to ensure customer service expectations are consistently met.
• Support the resolution of customer inquiries, issues, and complaints, ensuring appropriate follow-up.
• Perform administrative duties that support customers throughout the training process.
• Assist with customer surveys, including encouraging participation and supporting data collection and reporting.
• Manage stock levels and ordering of CAE-branded merchandise for the Training Centre.
• Support customer events and other Training Centre activities.
• Perform reception and front desk duties.
• Manage multiple priorities while maintaining a high level of customer service in a fast-paced operational environment.
• Carry out other duties as required.

Kenntnisse

GCSE English & Maths

MS Office (Word & Excel)

Interpersonal skills

Organized

Multitasking

Attention to detail

Quality focus

Adaptability

Customer-focused

Reliability

Onsite / Full-time availability

Tools

Microsoft Word

Microsoft Excel

Jobbeschreibung

CAE is expanding its Business Aviation Training Centre in Vienna (Schwechat). We seek a Customer Services Representative to deliver exceptional service to customers and visitors, liaise with internal teams, and support daily operations of the training centre.

The role requires a customer-first mindset, strong communication, and the ability to handle multiple tasks in a fast-paced setting. Join CAE's global mission to enhance safety and readiness, with responsibilities spanning front desk duties,