Aviation Training Centre: Customer Experience Specialist

CAE Inc; Wien; Hybrid; EUR 26.000 - 34.000; Vollzeit

Zusammenfassung

CAE Inc. is seeking a Customer Services Representative in Vienna (Schwechat) to deliver exceptional customer experiences and support the daily operations of the Training Centre.

You will act as the first point of contact for customers and visitors while collaborating with internal teams to ensure smooth service delivery. The role requires front desk duties, strong communication, and the ability to multitask in a fast-paced environment.

Qualifikationen

• GCSE English and Maths (or equivalent).
• Proficiency in Microsoft Office applications, including Word and Excel.
• Excellent interpersonal and communication skills.
• Organized with a collaborative, team-oriented approach.
• Strong ability to multitask and manage competing priorities.
• High attention to detail and accuracy.
• Strong commitment to quality and customer satisfaction.
• Ability to adapt to changing priorities and operational requirements.
• Ability to maintain a customer-focused approach under pressure.
• Reliable, professional, and comfortable working onsite full-time.
• Availability to support early morning start times.

Aufgaben

• Welcome customers and visitors to the Training Centre, ensuring registration and security procedures are followed.
• Act as the primary point of contact for customers and visitors throughout their time at the Training Centre.
• Collaborate with internal departments to ensure customer service expectations are consistently met.
• Support the resolution of customer inquiries, issues, and complaints, ensuring appropriate follow-up.
• Perform administrative duties that support customers throughout the training process.
• Assist with customer surveys, including encouraging participation and supporting data collection and reporting.
• Manage stock levels and ordering of CAE-branded merchandise for the Training Centre.
• Support customer events and other Training Centre activities.
• Perform reception and front desk duties.
• Manage multiple priorities while maintaining a high level of customer service in a fast-paced operational environment.
• Carry out other duties as required.

Kenntnisse

Customer service

Interpersonal skills

Multitasking

Detail oriented

Team collaboration

Ausbildung

GCSE English & Maths

Tools

Microsoft Office

Word

Excel

Jobbeschreibung

CAE Inc. is seeking a Customer Services Representative in Vienna (Schwechat) to deliver exceptional customer experiences and support the daily operations of the Training Centre.

You will act as the first point of contact for customers and visitors while collaborating with internal teams to ensure smooth service delivery. The role requires front desk duties, strong communication, and the ability to multitask in a fast-paced environment.