Automotive Warranty Assessor | Relocation to Budapest

MSX International; Wien; Vor Ort; EUR 17.000 - 25.000; Vollzeit

Zusammenfassung

MSX International is seeking a Warranty Assessor to join our Budapest-based team. The role requires relocation to Budapest, Hungary, and full-time office work at the MSXI office.

You will assess warranty claims, authorize actions, and manage IDS tickets in line with process standards and market specifics. The ideal candidate has a university degree in engineering, business, automotive, or related field, 2+ years in aftersales, and fluent English with proficiency in a Nordic language.

Qualifikationen

• University degree in engineering, business, automotive, or related field.
• Experience in aftersales automotive environment is preferred.
• Strong understanding of warranty regulations and systems.
• Ability to engage with network and customer representatives.

Aufgaben

• Assess warranty claims and authorizations.
• Treat and route IDS tickets as required.
• Provide team support and adapt to market needs.
• Maintain KPI awareness and report on performance.
• Interact with customers and represent the company professionally.
• Stay current with warranty materials and process updates.

Kenntnisse

English – fluent

Nordic language

Warranty processes knowledge

Analytical skills

Team collaboration

Ausbildung

University degree in engineering, business or related field

Jobbeschreibung

Automotive Warranty Assessor | Relocation to Budapest

• Full-time
• Workplace Type: MSXI Office

MSX International supports leading automotive brands worldwide, helping improve repair performance, customer satisfaction, and aftersales operations across80+ countries.

This role is based in Budapest, Hungary and requires relocation.

The Warranty Assessor is responsible for assessing warranty claims, authorizations and IDS tickets as well as other Warranty Related items in compliance with the specified process and ensuring high standards of quality. As a market language expert, the Assessor will engage directly with the network and customer representatives. The role requires flexibility, attention to KPIs, and continuous learning to adapt to the evolving needs of the market. The role requires excellent understanding of warranty processes and rules, with special attention to the specificities of the main markets where assessor works most of the time.

Duties & Responsibilities:

• Claim assessment
• Ticket treatment
• Team support and flexibility
• Market awareness and KPI understanding
• Reporting
• Customer interaction and representation
• Education: University degree or relevant education in engineering, business administration, automotive, finance, or a related technical field.
• Experience: Preferably at least 2 years in an aftersales automotive environment, with warranty assessment experience is a plus.
• Languages:Fluent in English, proficiency in at least one Nordic language (Swedish, Norwegian or Finnish) is highly preferred
• Knowledge of Technical Aspects: A strong understanding of automotive parts, diagnosis, and repair.
• Knowledge of Warranty Processes: Very good or expert knowledge of warranty regulations, policies, and systems.
• Warranty and Technical material understanding: be up to date and high level of knowledge of technical support material (Technical Manuals, Service News, Campaigns, Process updates)
• Communication Skills: Excellent interpersonal and communication skills, both within internal teams and external customers.
• Analytical and Detail-Oriented: Ability to spot patterns and issues in claims data and report them accurately.
• Team Collaboration: Willingness to support the team and work collaboratively to meet objectives.

MSX is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, neurodiversity or other personal characteristics and backgrounds, age, sexual orientation, gender reassignment, religion or belief, or marital and parental status. As users of the Disability Confident scheme, we interview all disabled applicants who meet the minimum criteria for the vacancy.

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