Visitor Experience Concierge

Dormont Manufacturing Co; Argentina; On-site; ARS 53,672,864 - 71,563,818; Full time

Job summary

Art and Wellness Enterprises, LLC seeks a Visitor Experience Concierge to provide a welcoming, professional front desk presence at the Heartland Whole Health Institute on the Crystal Bridges Campus. You will support guests, staff, and vendors, manage visitor flow, tours, and scheduling while delivering outstanding service.

This on‑site role emphasizes strong communication, organization, and a hospitality mindset to ensure a positive campus experience.

Qualifications

• High school diploma or equivalent.
• 1–3 years of experience in visitor and/or guest experience, administrative, or customer service roles.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and comfortable using scheduling tools and visitor management systems.
• Strong verbal and written communication skills.

Responsibilities

• Serve as a welcoming and professional first point of contact for guests, vendors, and staff.
• Deliver high‑quality customer service by responding promptly to inquiries, providing accurate information, and ensuring a positive experience for all visitors and colleagues.
• Act as a knowledgeable resource on current and upcoming exhibitions, programs, events, and campus offerings. Proactively share information to enhance the guest experience.
• Assist guests in navigating visit options and recommend appropriate solutions based on individual needs.
• Stay up to date on campus policies, procedures, products, and systems to support guest interactions effectively.
• Research and resolve guest concerns in a timely and courteous manner.
• Maintain organized front desk operations, including guest check‑in, visitor logs, deliveries and call routing.

Skills

Verbal communication

Written communication

Customer service

Time management

Education

High school diploma or equivalent

Tools

Microsoft Office

Scheduling tools

Visitor management systems

Job description

Art and Wellness Enterprises (AWE) is a professional services organization supporting non‑profits founded by Alice Walton, including the Alice L. Walton Foundation, Alice L. Walton School of Medicine, Art Bridges Foundation, Crystal Bridges Museum of American Art, the Momentary, and Heartland Whole Health Institute.

Job Description

Job Title: Visitor Experience Concierge

Reports to: Senior Executive Assistant

FLSA Classification: Non‑Exempt

Location: Bentonville, Arkansas (On‑site)

Date Reviewed: 06/30/2026

About the Position

The Visitor Experience Concierge is responsible for providing a welcoming, professional, and efficient experience for guests, staff, and visitors at the Heartland Whole Health Institute (HWHI) building on the Crystal Bridges Campus for Art and Wellness. The role supports daily front desk operations, delivers exceptional customer service, and helps create a positive and memorable experience for everyone who visits the campus. The position builds relationships with guests and team members, provides outstanding service, and serves as a knowledgeable campus resource.

This role supports visitor engagement and ensures the smooth operation of front desk services, coordinating logistics for meetings and tours, providing administrative assistance, and maintaining a professional, organized, and hospitable environment.

Success requires exceptional customer service skills, strong communication and organizational abilities, commitment to positive experiences, the ability to build relationships, manage multiple priorities, exercise sound judgment, and adapt to changing needs while maintaining a professional and welcoming presence.

Essential Duties and Responsibilities

• Serve as a welcoming and professional first point of contact for guests, vendors, and staff.
• Deliver high‑quality customer service by responding promptly to inquiries, providing accurate information, and ensuring a positive experience for all visitors and colleagues.
• Act as a knowledgeable resource on current and upcoming exhibitions, programs, events, and campus offerings. Proactively share information to enhance the guest experience.
• Assist guests in navigating visit options and recommend appropriate solutions based on individual needs.
• Stay up to date on campus policies, procedures, products, and systems to support guest interactions effectively.
• Research and resolve guest concerns in a timely and courteous manner.
• Work closely with internal stakeholders to prepare for and support guided and VIP tours for the Heartland Whole Health Institute building and the Alice L. Walton School of Medicine, ensuring all logistical components are planned and aligned with organizational standards and expectations.
• Manage daily front desk operations, including guest check‑in, visitor logs, deliveries and delivery notifications, incoming phone calls, and accurate call routing.
• Maintain an organized and clean front desk environment, ensuring hospitality materials and welcome information are current and fully stocked throughout the day.
• Provide general administrative support such as calendar coordination, data entry, filing, briefing document creation, digital materials, and meeting logistics.
• Coordinate the scheduling of conference rooms, internal spaces, and support internal meeting needs.
• Communicate effectively with internal teams to ensure seamless coordination and guest support.
• Adhere to security and confidentiality protocols in all visitor and staff interactions.
• Maintain awareness of campus activities to answer questions and guide guests accordingly.
• Assist internal stakeholders with visitor engagement efforts and special projects as assigned.
• Perform other duties and responsibilities as assigned to support evolving organizational needs.

Qualifications and Requirements

• High school diploma or equivalent.
• 1–3 years of experience in visitor and/or guest experience, administrative, or customer service roles.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and comfortable using scheduling tools and visitor management systems.
• Strong verbal and written communication skills.
• Professional demeanor with a customer‑first approach.
• Committed to providing supportive, responsive service.
• Ability to remain patient, adaptable, and focused in all interactions.
• Strong organizational and time management skills with the ability to manage multiple priorities, coordinate competing demands, and meet deadlines.
• Reliable and punctual, with a strong sense of responsibility and accountability.
• Proven ability to demonstrate integrity and discretion when handling sensitive information and situations.
• Ability to work independently with initiative and collaboratively as part of a multidisciplinary team.
• Flexible and responsive to changing priorities while maintaining a high level of service and professionalism.
• High level of integrity and discretion in handling confidential and sensitive information.
• Ability to thrive in a fast‑paced, ever‑changing environment while remaining adaptable and resilient.

Physical Demands and Work Environment

The physical demands and work environment characteristics described here are representative of those required by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.

Physical Demands

The position requires utilizing a computer and a telephone for prolonged periods, good hand‑eye coordination, bending and stretching, and the physical stamina to lift and transport a minimum of 10 pounds. Visual acuity to review written materials is required.

Work Environment

Work is performed on‑site (Monday‑Friday, 8 a.m.–5 p.m.) in a professional, climate‑controlled office environment with standard office equipment. The role requires working in an open setting near colleagues with low to moderate noise levels. It involves regular interaction with both the public and internal team members professionally and courteously. Some travel, including occasional overnight trips, may be required. A flexible schedule may be necessary to accommodate business needs, including occasional evening and weekend work hours.

Art and Wellness Enterprises, LLC is an equal‑opportunity employer committed to building and maintaining a workplace that is free of discrimination and harassment of any kind. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, veteran status, or any other status protected by the laws or regulations in the locations where we operate.

All offers of employment are contingent on your successful completion (where permitted by state law) of a confidentiality agreement and a background check. In addition, you will need to provide proper identification verifying your eligibility to work in the United States.