Guest Experience Concierge — Onsite Campus & Tours

Dormont Manufacturing Co; Argentina; On-site; ARS 53,672,864 - 71,563,818; Full time

Job summary

Art and Wellness Enterprises, LLC seeks a Visitor Experience Concierge to provide a welcoming, professional front desk presence at the Heartland Whole Health Institute on the Crystal Bridges Campus. You will support guests, staff, and vendors, manage visitor flow, tours, and scheduling while delivering outstanding service.

This on‑site role emphasizes strong communication, organization, and a hospitality mindset to ensure a positive campus experience.

Qualifications

• High school diploma or equivalent.
• 1–3 years of experience in visitor and/or guest experience, administrative, or customer service roles.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and comfortable using scheduling tools and visitor management systems.
• Strong verbal and written communication skills.

Responsibilities

• Serve as a welcoming and professional first point of contact for guests, vendors, and staff.
• Deliver high‑quality customer service by responding promptly to inquiries, providing accurate information, and ensuring a positive experience for all visitors and colleagues.
• Act as a knowledgeable resource on current and upcoming exhibitions, programs, events, and campus offerings. Proactively share information to enhance the guest experience.
• Assist guests in navigating visit options and recommend appropriate solutions based on individual needs.
• Stay up to date on campus policies, procedures, products, and systems to support guest interactions effectively.
• Research and resolve guest concerns in a timely and courteous manner.
• Maintain organized front desk operations, including guest check‑in, visitor logs, deliveries and call routing.

Skills

Verbal communication

Written communication

Customer service

Time management

Education

High school diploma or equivalent

Tools

Microsoft Office

Scheduling tools

Visitor management systems

Job description

Art and Wellness Enterprises, LLC seeks a Visitor Experience Concierge to provide a welcoming, professional front desk presence at the Heartland Whole Health Institute on the Crystal Bridges Campus. You will support guests, staff, and vendors, manage visitor flow, tours, and scheduling while delivering outstanding service.

This on‑site role emphasizes strong communication, organization, and a hospitality mindset to ensure a positive campus experience.