Time Away Coordinator - EY Global Delivery Services

EY; Buenos Aires; Presencial; ARS 1.000.000 - 1.350.000; Jornada completa

Descripción de la vacante

EY seeks a Senior Associate to support Time Away services, coordinating leave and workplace accommodations. The role focuses on operational workflows, accurate case documentation, and timely communication to enable senior staff to focus on complex compliance work.

The ideal candidate will manage intake, ensure data integrity, and support case lifecycle from intake through closure, while maintaining confidentiality and adherence to structured processes within HR systems.

Formación

• 2–4 years of experience in HR operations, shared services, case management, or a high-volume administrative role.
• Exposure to leave of absence, accommodations, or regulated HR processes preferred.

Responsabilidades

• Set up and maintain accommodation and leave cases in case management systems (e.g., Navex, SuccessFactors).
• Ensure accuracy, completeness, and proper linkage of employee records and supporting documentation.
• Perform initial quality checks and resolve data gaps before case progression.

Conocimientos

Attention to detail

Deadline-driven work

Judgment & triage

Communication skills

Structured processes

Organizational skills

Educación

Bachelor’s degree in HR/Business Admin

Herramientas

SuccessFactors

Navex

Microsoft Office

Descripción del empleo

Senior Associate – Time Away Operations (Leave & Accommodations)

Role Summary

Provide operational and case coordination support for EY’s Time Away services (Leave Management and Workplace Accommodations). This role manages high-volume administrative workflows, ensures accurate case documentation, and supports timely communication and follow-up. The position enables senior team members to focus on complex compliance and advisory work by maintaining high standards of execution, data integrity, and confidentiality.

Key Responsibilities

Case Intake & Documentation

• Set up and maintain accommodation and leave cases in case management systems (e.g., Navex, SuccessFactors)
• Ensure accuracy, completeness, and proper linkage of employee records and supporting documentation
• Perform initial quality checks and resolve data gaps before case progression

Inbox & Case Coordination

• Manage shared inboxes and triage incoming inquiries, documents, and requests
• Determine appropriate routing, urgency, and next steps based on established guidelines
• Respond to routine employee inquiries and escalation complex or sensitive issues as needed

Case Lifecycle Support

• Coordinate collection of required documentation (e.g., medical certifications, birth certificates, approvals)
• Track outstanding items and follow up with employees and stakeholders to meet deadlines
• Support return-to-work communications and case updates

Quality Control & Case Closure

• Conduct quality reviews on active and closing cases to ensure accuracy and compliance
• Validate that all required documentation, notes, and approvals are complete prior to closure
• Identify and correct errors or inconsistencies in case records

Leave Processing & Tracking

• Support processing and validation of leave transactions (e.g., parental, medical leaves) in HR systems
• Maintain trackers to monitor documentation, deadlines, and case status
• Ensure timely updates and communication of leave details to employees

Reporting & Operational Support

• Maintain trackers and support reporting on case volumes, turnaround times, and key deadlines
• Flag potential risks, delays, or compliance concerns to team leads
• Assist with ad hoc operational tasks and process improvements

Experience

Required Qualifications

• 2–4 years of experience in HR operations, shared services, case management, or a high-volume administrative role
• Exposure to leave of absence, accommodations, or regulated HR processes preferred

Skills

• Strong attention to detail and ability to manage high-volume, deadline-driven work
• Solid judgment to triage cases, assess urgency, and determine appropriate actions
• Clear and professional written and verbal communication skills, including handling sensitive employee situations
• Ability to follow structured processes while identifying gaps or inconsistencies
• Strong organizational skills to manage multiple cases simultaneously

Technical

• Proficiency in Microsoft Office (Outlook, Excel, Word)
• Experience with HR systems and/or case management tools (e.g., SuccessFactors, Navex) preferred
• Ability to maintain trackers and support basic reporting
• Compliance & Confidentiality
• Ability to handle sensitive personal and medical information with discretion
• Working knowledge of data privacy practices; familiarity with U.S. leave and accommodations processes (e.g., FMLA, ADA) preferred

Education

• Bachelor’s degree in Human Resources, Business Administration, or related field (or equivalent experience)