Time Away Coordinator - EY Global Delivery Services

EY; Buenos Aires; On-site; ARS 900,000 - 1,300,000; Full time

Job summary

EY Global Delivery Services in Buenos Aires (CABA) seeks a Senior Associate to join Time Away Operations (Leave & Accommodations). You will provide operational and case coordination support for Leave Management and Workplace Accommodations, maintaining high standards of execution, data integrity, and confidentiality.

You will manage intake, documentation, inbox triage, and lifecycle tracking across HR systems, ensuring timely updates, quality control, and adherence to internal guidelines while

Qualifications

• 2–4 years of experience in HR operations, shared services, or high-volume admin roles.
• Exposure to leave of absence, accommodations, or regulated HR processes preferred.

Responsibilities

• Case intake, documentation, and setup in case management systems.
• Inbox triage, routing, and handling routine inquiries with escalation as needed.
• Lifecycle support: collect documentation, track items, and meet deadlines.
• Quality control: conduct reviews and ensure complete records before closure.
• Leave processing: validate leave transactions and keep trackers updated.
• Reporting: assist with metrics on case volumes, turnarounds, and deadlines.

Skills

Attention to detail

Time management

Communication skills

Organizational skills

Case triage

Education

Bachelor's degree in Human Resources, Business Administration, or related field

Tools

Microsoft Office

HR systems (e.g., SuccessFactors, Navex)

Job description

Time Away Coordinator - EY Global Delivery Services

Location: CABA

Other locations: Primary Location Only

Date: 8 Sept 2026

Requisition ID: 1715721

Senior Associate – Time Away Operations (Leave & Accommodations)

Role Summary

Provide operational and case coordination support for EY’s Time Away services (Leave Management and Workplace Accommodations). This role manages high-volume administrative workflows, ensures accurate case documentation, and supports timely communication and follow-up. The position enables senior team members to focus on complex compliance and advisory work by maintaining high standards of execution, data integrity, and confidentiality.

Key Responsibilities

Case Intake & Documentation

• Set up and maintain accommodation and leave cases in case management systems (e.g., Navex, SuccessFactors)
• Ensure accuracy, completeness, and proper linkage of employee records and supporting documentation
• Perform initial quality checks and resolve data gaps before case progression

Inbox & Case Coordination

• Manage shared inboxes and triage incoming inquiries, documents, and requests
• Determine appropriate routing, urgency, and next steps based on established guidelines
• Respond to routine employee inquiries and elevate complex or sensitive issues as needed

Case Lifecycle Support

• Coordinate collection of required documentation (e.g., medical certifications, birth certificates, approvals)
• Track outstanding items and follow up with employees and stakeholders to meet deadlines
• Support return-to-work communications and case updates

Quality Control & Case Closure

• Conduct quality reviews on active and closing cases to ensure accuracy and compliance
• Validate that all required documentation, notes, and approvals are complete prior to closure
• Identify and correct errors or inconsistencies in case records

Leave Processing & Tracking

• Support processing and validation of leave transactions (e.g., parental, medical leaves) in HR systems
• Maintain trackers to monitor documentation, deadlines, and case status
• Ensure timely updates and communication of leave details to employees

Reporting & Operational Support

• Maintain trackers and support reporting on case volumes, turnaround times, and key deadlines
• Flag potential risks, delays, or compliance concerns to team leads
• Assist with ad hoc operational tasks and process improvements

Required Qualifications

Experience

• 2–4 years of experience in HR operations, shared services, case management, or a high-volume administrative role
• Exposure to leave of absence, accommodations, or regulated HR processes preferred

Skills

• Strong attention to detail and ability to manage high-volume, deadline-driven work
• Solid judgment to triage cases, assess urgency, and determine appropriate actions
• Clear and professional written and verbal communication skills, including handling sensitive employee situations
• Ability to follow structured processes while identifying gaps or inconsistencies
• Strong organizational skills to manage multiple cases simultaneously

Technical

• Proficiency in Microsoft Office (Outlook, Excel, Word)
• Experience with HR systems and/or case management tools (e.g., SuccessFactors, Navex) preferred
• Ability to maintain trackers and support basic reporting
• Compliance & Confidentiality
• Ability to handle sensitive personal and medical information with discretion
• Working knowledge of data privacy practices; familiarity with U.S. leave and accommodations processes (e.g., FMLA, ADA) preferred

Education

• Bachelor’s degree in Human Resources, Business Administration, or related field (or equivalent experience)

EY refers to the global organization, and may refer to one or more, of the member firms of Ernst & Young Global Limited, each of which is a separate legal entity. Ernst & Young Global Limited, a UK company limited by guarantee, does not provide services to clients.