AI-Driven DevOps Engineer - Production Reliability

JPMorgan Chase & Co.; Buenos Aires; Presencial; ARS 1.200.000 - 1.800.000; Jornada completa

Descripción de la vacante

JPMorgan Chase & Co. is seeking an experienced Technology Support III to ensure stability, availability, and performance of production application flows. You will troubleshoot, maintain, and resolve interruptions, promoting continuous improvement and a seamless user experience.

The role emphasizes AI-assisted incident handling, observability, and ITIL-aligned processes across on-premises and cloud environments. Join a team committed to resiliency and operational excellence.

Formación

• 3+ years of experience troubleshooting, resolving, and maintaining IT services.
• Experience using enterprise-authorized AI capabilities to support production workflows.
• Ability to review AI-assisted incident recommendations before action.
• Knowledge of large-scale applications or infrastructure both on premises and in public cloud.
• Experience with observability and monitoring tools.
• Exposure to ITIL processes.

Responsabilidades

• Provides end-to-end service delivery and maintains day-to-day operations for system stability and availability.
• Utilizes AI capabilities to speed up incident triage and trend analysis with proper validation.
• Monitor production environments for anomalies and coordinate escalation and communication.
• Analyze complex situations to anticipate issues and support incident/problem/change management.
• Apply AI-assisted practices to identify recurring interruptions and recommend remediation.

Conocimientos

IT troubleshooting

AI-assisted incident handling

Cloud/On-prem knowledge

ITIL awareness

Herramientas

Observability tools

Descripción del empleo

JPMorgan Chase & Co. is seeking an experienced Technology Support III to ensure stability, availability, and performance of production application flows. You will troubleshoot, maintain, and resolve interruptions, promoting continuous improvement and a seamless user experience.

The role emphasizes AI-assisted incident handling, observability, and ITIL-aligned processes across on-premises and cloud environments. Join a team committed to resiliency and operational excellence.