Technical Support Specialist - Bilingual (English/German)

Teladoc Health, Inc.; Argentina; A distancia; ARS 27.209.000 - 42.325.000; Jornada completa

Descripción de la vacante

Teladoc Health, Inc. is seeking an TAC Agent I to provide friendly, professional customer service and resolve complex technical issues across phone, email, and chat. You will document all tickets in Salesforce and help build self‑service materials to improve adoption.

The role requires English and German fluency, multi‑tasking ability, and a productive, team‑oriented approach within a Wednesday–Sunday shift (6:00am–2:00pm ART).

Formación

• Bachelor’s degree or equivalent work experience.
• 2+ years in a client-facing customer support role, preferably SaaS.
• Fluent in English and German; strong written and verbal skills.
• Proficient with Mac, Windows and Google apps.

Responsabilidades

• Provide excellent client support via phone, email, and chat in English and German as needed.
• Triage escalated tickets to appropriate technology teams.
• Document and update tickets in Salesforce within SLA, ensuring timely closures.
• Create on-line support materials (FAQs and KBs) to reduce support load.

Conocimientos

English fluency

German fluency

Customer support

Multitasking

Communication skills

Educación

Bachelor’s degree or equivalent

Herramientas

Salesforce CRM

Windows

Mac

Google Workspace

Descripción del empleo

Teladoc Health, Inc. is seeking an TAC Agent I to provide friendly, professional customer service and resolve complex technical issues across phone, email, and chat. You will document all tickets in Salesforce and help build self‑service materials to improve adoption.

The role requires English and German fluency, multi‑tasking ability, and a productive, team‑oriented approach within a Wednesday–Sunday shift (6:00am–2:00pm ART).